IT and Business Insights for SMB Solution Providers

Managed Services

Video
November 12th, 2021 | ChannelPro
Erick and Rich discuss the new platform and RMM solution from ConnectWise, the wisdom of identifying your worst customers now so you can fire them come January, and the latest oddball limited edition holiday offers from America’s fast-food restaurants. - read more
 
Slide Gallery
November 11th, 2021 | Rich Freeman
CEO Jason Magee (pictured) and other executives call those top priorities for 2022, along with more integration among ConnectWise products and the start of a long, patient transition from Automate and Command to their eventual successor, ConnectWise RMM. - read more
 
Resource
November 11th, 2021 | ChannelPro
This Expert Guide offers some helpful advice on incident response management, how to expand your security offerings by partnering with security providers, and what you should know about zero trust. It also provides some tips for protecting customers against phishing attacks and deep fakes, and highlights some common mistakes to avoid in your own practice. - read more
 
Resource
November 11th, 2021 | ChannelPro
This Expert Guide dives into some current opportunities, including adding services on top of Microsoft 365 rather than just selling licenses, developing deep expertise in Azure features to solve customer problems, and building high-margin cloud bundles. - read more
 
Blog Entry
 
Article
November 11th, 2021 | James E. Gaskin
Regulations are coming to managed services, and a new grassroots organization is working to give MSPs a say in that process. - read more
 
News
November 10th, 2021 | Rich Freeman
According to Chief Product Officer Jeff Bishop (pictured), the platform is meant to provide a single interface for everything technicians do. The RMM solution is designed to be a faster, more scalable successor to the vendor’s two existing RMM products. - read more
 
Article
November 10th, 2021 | Joy Belinda Beland
Being aware of the predisposition characteristics and following best practices can help MSPs prepare for and mitigate this type of insider threat. - read more
 
Video
November 8th, 2021 | ChannelPro
Erick and Rich discuss Atera’s new AI-powered RMM automation feature, why you should ask vendors and distributors regularly about new resources for helping you grow, and a local election in Maine set to be decided by drawing straws. - read more
 
News
November 5th, 2021 | Rich Freeman
To prevent more breaches of the kind that struck IT management solutions in the last year, the company says, MSPs must embrace cyber hygiene best practices and vendors must embrace independently audited security frameworks like BSIMM. - read more
 

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