IT and Business Insights for SMB Solution Providers

Managed Services

November 15th, 2021 | Rich Freeman
A new addition to Team GPS, the “business operating system” for MSPs that IT By Design introduced earlier this year, the new module includes tools for gauging employee sentiment and rewarding employee accomplishments. - read more
November 12th, 2021 | ChannelPro Weekly
Ready to automate and accelerate as-a-service solutions? Well then, gentlemen (and ladies), you know what to do. - read more
November 12th, 2021 | Rich Freeman
This channel-only vendor provides VoIP services by MSPs for MSPs. - read more
November 12th, 2021 | ChannelPro
Erick and Rich discuss the new platform and RMM solution from ConnectWise, the wisdom of identifying your worst customers now so you can fire them come January, and the latest oddball limited edition holiday offers from America’s fast-food restaurants. - read more
Slide Gallery
November 11th, 2021 | Rich Freeman
CEO Jason Magee (pictured) and other executives call those top priorities for 2022, along with more integration among ConnectWise products and the start of a long, patient transition from Automate and Command to their eventual successor, ConnectWise RMM. - read more
November 11th, 2021 | ChannelPro
This Expert Guide offers some helpful advice on incident response management, how to expand your security offerings by partnering with security providers, and what you should know about zero trust. It also provides some tips for protecting customers against phishing attacks and deep fakes, and highlights some common mistakes to avoid in your own practice. - read more
November 11th, 2021 | ChannelPro
This Expert Guide dives into some current opportunities, including adding services on top of Microsoft 365 rather than just selling licenses, developing deep expertise in Azure features to solve customer problems, and building high-margin cloud bundles. - read more
Blog Entry
November 11th, 2021 | James E. Gaskin
Regulations are coming to managed services, and a new grassroots organization is working to give MSPs a say in that process. - read more
November 10th, 2021 | Rich Freeman
According to Chief Product Officer Jeff Bishop (pictured), the platform is meant to provide a single interface for everything technicians do. The RMM solution is designed to be a faster, more scalable successor to the vendor’s two existing RMM products. - read more


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