I was looking through my statistics over on YouTube. I have almost 1,000 videos posted there. Over 250 are "SOP" (standard operating procedure) videos for IT service providers.
As I was browsing the most-viewed list, I realized that there's power in the so-called Hive Mind. What people are viewing most turns out to be a great introduction to some of the most important things you need to know to run your business well.
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