The new capabilities are designed to help Autotask users onboard customers faster and gain visibility into client environments more easily.
“The integration between Datto Autotask PSA and Liongard is going to deliver great efficiencies for our mutual MSP partners,” said Joe Rourke, director of PSA product management at Datto, in a press statement. “It’s a top priority for both Datto and Liongard to enable our partners to deliver better service, and we're confident the automated documentation within the Roar platform along with proactive alerts tickets will deliver on that.”
Liongard’s Roar solution automatically collects and consolidates system configuration data from an end user’s cloud services, network devices, and on-premises software. The system’s integration with Autotask imports client accounts and automatically detects associated web domains and TLS/SSL certificates. Among other things, according to Liongard, that information shows users which of Roar’s dozens of additional “system inspectors” they’ll eventually need to deploy in the future.
The Autotask integration also allows Roar to generate service tickets whenever it spots misconfigurations, approaching expiration dates, and other issues.
“We are a purpose-driven solution, but also a community-driven solution. Our Datto partners requested that we develop this integration so they can more easily onboard and support their customers,” said Joe Alapat, CEO of Liongard, in prepared remarks.
Roar already offers full-loop ticket status integration with the ConnectWise Manage PSA solution. Integration with the ServiceNow IT management platform is forthcoming. Liongard introduced an integration with IT Glue’s managed services documentation platform in September.
More recently, the company announced that ConnectWise and eFolder veteran Adam Slutskin had signed on as its new Chief Revenue Officer.