This paper examines those responses to look at both the challenges and opportunities that managed service providers face with respect to de
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Erick and Rich have lots to say about the latest step in ConnectWise’s security push, the reasons you should inspect what you expect in your employees, and the ultimate gift for that special someone: a talking wall-mounted fish that integrates with Amazon Alexa.
Back after the Thanksgiving holiday, Erick and Rich chat about the newest Sophos XG Firewall, the importance of letting underperforming employees go sooner versus later, and a brave scientific experiment involving swallowed Lego heads. - About us
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Managed Services
Video
December 11th, 2018 | ChannelPro
Managed services expert Karl Palachuk, of Small Biz Thoughts, takes a few brief minutes from his speaking duties at the latest ChannelPro SMB Forum to share his thoughts on what 2019 holds in store.
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Video
December 10th, 2018 | ChannelPro
Erick and Rich have lots to say about the latest step in ConnectWise’s security push, the reasons you should inspect what you expect in your employees, and the ultimate gift for that special someone: a talking wall-mounted fish that integrates with Amazon Alexa.
- read more
Download
December 6th, 2018 | ChannelPro Weekly
Joined by MSP Vince Tinnirello, of Anchor Network Solutions, Matt and Rich dive deep into the Datto-Autotask merger one year later, operational efficiency best practices, and marketing fundamentals.
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Video
December 6th, 2018 | ChannelPro
ChannelPro SMB Forum speaker Peter Ayedun, of TruGrid, provides a concise look at 2019 trends in this video Q&A.
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News
December 5th, 2018 | Rich Freeman
The former Sienna Group LLC will now be the ConnectWise Cybersecurity Center of Excellence. Its goal, according to ConnectWise CEO Arnie Bellini (pictured), will be closing the gap between demand for security expertise and available supply in the channel.
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News
December 4th, 2018 | Rich Freeman
Unlike sales reps, members of the new 11-person unit are tasked exclusively with driving partner satisfaction and retention through regular outreach and engagement.
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Article
December 4th, 2018 | Tim Brown
MSPs can play a key role in crafting a security solution that fits with an SMB’s limited IT resources, time, and budgets.
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Download
December 3rd, 2018 | ChannelPro
If you caught up on the latest news from Blackpoint Cyber, Honey CRM, ITBOOST, and Refactr at last month’s ConnectWise IT Nation Connect event, bravo! If you didn’t, let Joel Zaidspiner do the catching up for you in his latest set of show floor interviews.
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Video
December 3rd, 2018 | ChannelPro
Back after the Thanksgiving holiday, Erick and Rich chat about the newest Sophos XG Firewall, the importance of letting underperforming employees go sooner versus later, and a brave scientific experiment involving swallowed Lego heads.
- read more
Blog Entry
December 2nd, 2018 | Karl Palachuk
Ta-Daaa!
It's finally done. I just posted Volume Four of the Managed Services Operations Manual in the Small Biz Thoughts Community. This is the audio book version.
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