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Erick and Rich discuss a new grass-roots channel pro professional association, why MSPs must resist the temptation to slip back into bad habits when adversity strikes, and the drawbacks of building a staircase on top of bowling balls.
This week, Erick and Rich discuss the story everyone’s discussing—Kaseya’s RMM breach—plus when and how to adjust your compensation plan and a bargain-priced real estate listing with an unusual waterfront view.Latest Slideshows
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Managed Services
Blog Entry
July 23rd, 2021 | Karl Palachuk
Topic: Build a Priority-Based Service Department
We use the terms all the time: High, Medium, and Low Priority. But does everyone on your team agree on what these mean and how they affect your service delivery? Do all of your clients understand what you mean when you use these priorities?
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Resource
July 23rd, 2021 | ChannelPro Weekly
Want to name some chickens? Here’s your chance, along with an equally enticing opportunity to hear what Matt, Rich, and guest host Eric Long, of TeraCloud, have to say about the new National Society of IT Service Providers and its mission to shape forthcoming MSP regulations, N-able going solo and public, and metrics that matter for IT business owners.
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Video
July 23rd, 2021 | ChannelPro
Erick and Rich discuss a new grass-roots channel pro professional association, why MSPs must resist the temptation to slip back into bad habits when adversity strikes, and the drawbacks of building a staircase on top of bowling balls.
- read more
Blog Entry
July 23rd, 2021 | Karl Palachuk
I am very sorry to announce that we are going to reschedule our Canada and UK Roadshows, which were scheduled for August and September. Even the Canadian shows had already been rescheduled from May.
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News
July 22nd, 2021 | Rich Freeman
Chief Product Officer Jeff Bishop (pictured) discussed that change, which allows MSPs to buy SentinelOne software with or without accompanying SOC services, plus new efforts to secure ConnectWise products at the vendor’s IT Nation Explore event today.
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News
July 22nd, 2021 | Rich Freeman
The company unveiled both a free, simplified version of its BrightGauge analytics solution and an addition to its PSA product designed to streamline cloud invoicing during its virtual IT Nation Explore conference this morning.
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Blog Entry
News
July 22nd, 2021 | Rich Freeman
Formed by author and consultant Karl Palachuk (pictured) the National Society of IT Service Providers wants to get channel pros a seat at the table as states begin drafting cybersecurity laws, and to define professional codes of conduct for MSPs as well.
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Article
July 21st, 2021 | Eric Harless
Storing multiple copies of backups is a great start, but no longer sufficient to keep your clients protected.
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News
July 20th, 2021 | Rich Freeman
The result for partners, the now independent, publicly-traded company says, will be increased investment in products and MSP success.
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