IT and Business Insights for SMB Solution Providers

New Ingram CEO to Channel Pros: “We’re Going to Continue to Make Investments Around Helping our Partners”

The changes at the top of Ingram Micro’s org chart don’t herald changes in the distributor’s commitment to streamlining business processes for its resellers and growing its strategic cloud business, says Paul Bay (pictured). By Rich Freeman

Ingram Micro has just made the biggest change at the highest tier of its org chart in slightly over a decade. In the near term, at least, that will mean little change for Ingram partners, according to Paul Bay, who officially became the distribution giant’s CEO yesterday after serving as executive vice president and president of global technology solutions since the start of 2020.

“We’re going to continue to make investments around helping our partners,” said Bay in a conversation with ChannelPro today. More specifically, he continued, Ingram will continue pouring money into streamlined, integrated operational tools like the Flexible Subscription Engine, a heavily automated “quote to cash” interface for delivering and managing everything-as-a-service solutions introduced last November.

“To the partners, that means we’re going to help remove complexity,” Bay says. “I want to make sure we’re an indispensable business partner to them and really a business partner behind the brands that they represent.”

That’s a mission fully backed, he adds, by Platinum Equity, the private investment firm that bought Ingram from Chinese conglomerate HNA Group in a $7.2 billion deal completed last July.

“They have done nothing but support and want to accelerate our goals and objectives, which I think is super exciting for our partners,” Bay says. “They’re wanting to invest and make sure we’re adding that value in a very short period of time.”

Alain Monié, who became Ingram’s CEO in August 2010 and is now its executive chairman, led the company through some momentous years. In addition to presiding over the sale to HNA and subsequent sale to Platinum, Monié spearheaded a series of strategic investments as well. Those include the 2015 acquisition of BrightPoint, a provider of device lifecycle services and solutions that gave Ingram a bigger footprint in mobility, and the 2015 purchase of the Odin Automation solution from Parallels. That system went on to become a core part of CloudBlue, the online commerce platform, launched in 2018, that has helped Ingram adapt to a new cloud-first era.

“His legacy is [after] 40 plus quarters of being at the helm we’re a more resilient and a better company,” says Bay of his predecessor. “I’m in a very fortunate situation that the company’s been performing well.”

In connection with yesterday’s executive shakeup, Ingram announced that Nimesh Davé, the company’s executive vice president and president of global cloud, plans to transition out of that role in coming months. 

“He’s been a great friend,” Bay says of Davé. “He’s done a great job of really setting this business up for continued success and I appreciate everything he’s done for me personally, and for the company.” Ingram’s cloud executive team now reports to Bay.

The other executive changes announced yesterday involve the appointment of new leaders for the Americas business that Bay previously oversaw himself. Kirk Robinson, formerly senior vice president and chief country executive for the U.S., is now executive vice president and president, North America, a job that puts him in charge both of U.S. operations and of the Ingram Micro Canada unit led by senior vice president and chief country executive Bill Brandel. 

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