IT and Business Insights for SMB Solution Providers

Kaseya Showcases Portfolio-Wide Upgrades and Integrations

The new and forthcoming enhancements are designed to help MSPs increase productivity and profitability by spending less time switching between systems, according to Kaseya exec Mike Puglia (pictured). By Rich Freeman

Kaseya has announced new and forthcoming enhancements to its portfolio of IT management solutions, including a series of integrations designed to connect those systems more closely.

The company described those changes, as well as the strategic thinking behind them, during a two-hour online presentation this morning, some two weeks after Kaseya’s 2020 Connect IT conference was originally scheduled to take place. That event has been postponed until August in response to distancing mandates aimed at limiting the spread of COVID-19. 

New to VSA, Kaseya’s RMM solution, is a network topology visualization feature that automatically discovers and then displays connections between Windows, Mac, and Linux endpoints as well as routers, switches, and firewalls. Technicians will be able to view details about any item on a network map and remote into them, run scripts against them, or perform other administrative actions.

“One click to bring up quick view, a second click to actually remote control right to the machine,” said Mike Puglia, Kaseya’s chief customer marketing officer, during a keynote this morning. 

New automated remediation functionality linking VSA and BMS, Kaseya’s PSA application, lets users define workflow rules that execute automatically whenever a particular type of ticket gets created.

“I can run a set of scripts without having to do it myself, and can solve the problem and close the ticket and bill for it too,” Puglia says, adding that the upshot is greater efficiency. “If I can cut 10, 20, 30% of my Level 1 issues that just drive everybody on the service desk crazy because they keep doing the manual things, we can free up their day and they can have more productive time.”

A further integration involving VSA allows it to synchronize data automatically with BDR software from Kaseya’s Unitrends MSP unit. “If I get an alarm in backup, that alarm automatically comes into my RMM,” Puglia says. “Why should I get an alarm from my endpoint management system and an alarm for my backup system?”

New to Unitrends as well are conditional alerts that let users specify when they do and don’t wish to be notified about backup failures and other issues. “You might not want an alert every single time something happens,” Puglia observes. Alternatively, a technician might only wish to receive notice when one problem happens a set number of times, like a backup process that fails three times in a row.

“We’ll bring all those alerts together and then notify you when we hit a threshold, rather than just getting all day deluged with alerts about workstations that you don’t particularly care about,” Puglia says.

Also on the Unitrends roadmap is a “Unified Backup Portal” that will let technicians manage appliance and direct-to-cloud backups, as well as Microsoft Office 365 backups conducted via software from Kaseya’s Spanning unit, through a single interface. 

Automated Windows image search functionality that will allow companies to search through virtual machine snapshots remotely will arrive soon as well. “You don’t have to mount the backup to be able to search,” Puglia says. “You’ll just be able to search for it online and it’ll automatically look through all of those images.”

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