Erick and Rich discuss the good news for MSPs and their clients in Datto’s new security research, list three questions every channel pro should ask their employees soon, and marvel at the pet fish who made a Pokemon purchase with their owner’s credit card.
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
A popular figure among ConnectWise partners and familiar presence at its events, Fulton was most recently the company’s chief customer officer, with oversight responsibility for the IT Nation partner community.
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Included among the forthcoming products are an “extreme short throw” device capable of displaying an 80-inch image from as close as one inch away and a browser-based unit for classrooms that projects straight over the web without a PC or Mac connection.
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The second-generation product family arrived on the same day as a no-money-down purchasing option for Datto networking products and expanded global availability of the vendor’s SASE solution.
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The first of this year’s four online summits brought together the best minds in the industry to guide MSPs on the opportunities and trends in a cloud-first era.
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Called Pia aiDesk and first unveiled last year, the new system uses machine learning and natural language processing to help MSPs analyze, route, and resolve level 1 and 2 service tickets automatically.
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A crop of new PCs and peripherals introduced at this year’s CES conference today include a new ThinkBook model (pictured) equipped with a rotating hinge that lets users switch between a 13.3-inch OLED touchscreen and a 12-inch e-Ink display.
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The forthcoming PCs and peripherals include new Dragonfly Pro laptops and Chromebooks (pictured) specifically aimed at freelancers and equipped with 24/7 live concierge support at no extra charge.
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