Like its predecessor, the new desktop app is browser-based and therefore compatible with any laptop or desktop device. “We’ve got some customers that use Chromebooks, for example, in a call center environment, so we wanted to really support all of those scenarios,” Conkle notes.
Though ready for use in production environments, according to Conkle, the revised desktop app is still technically a beta release. “We’ve been pushing updates and we’ll continue to do so,” he says. The company has no firm date set at this point for putting the system into general availability. Even so, he continues, adoption has been swift.
“We’re seeing it climb at just an exponential rate,” Conkle says.
That’s exactly what Cytracom anticipated given the challenges so many people are coping with at present. According to Conkle, getting the app ready in time to help partners with those challenges was a crash effort.
“This got released months ahead of schedule, and that came at a great sacrifice by the team, both the team and then their families, as people worked around the clock to accelerate the schedule to get this out the door,” he says. Cytracom has fast-tracked other, as yet unspecified, updates and initiatives due to the coronavirus outbreak as well, he adds.
“The product roadmap has been accelerated, and on multiple fronts,” Conkle says.