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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

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333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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July 2, 2021 |

NinjaRMM Ships RMM Update With Documentation Functionality

Version 5.2 of the vendor’s flagship product, which arrived this week, lets MSPs collect, store, and view information about organizations, devices, networks, Active Directory implementations, and more.

NinjaRMM has shipped a new edition of its RMM solution that for the first time includes built-in documentation and password management functionality.

Officially unveiled today, version 5.2 of the vendor’s flagship application has been available to Ninja users and partners since Monday. It’s the second update of the year, following an earlier one in March.

The documentation feature, which is included in the product at no extra cost, allows technicians to collect, store, and view information about organizations, devices, networks, Active Directory implementations, and more. The system comes with an extensive library of templates for documentation forms and is highly customizable, according to AJ Singh, Ninja’s vice president of product management.

“It’s super flexible, super granular, and you can pretty much present data in a thousand different ways,” he says.

The password management feature lets users store credentials in an encrypted database that Ninja itself can’t access, Singh adds.

Such features are a substantial down payment on Ninja’s initial plans for documentation, which include additional reporting capabilities, a product knowledge base, and the ability to grant access rights to end users. “There are a lot more advanced features coming down the line, and we plan to be fully baked by the end of this year,” Singh says.

Adding documentation capabilities to the NinjaRMM platform, Singh emphasizes, has no bearing on the system’s existing connections to documentation solutions from Kaseya’s IT Glue unit, N-able, and Liongard. “We would never take away the tools they love,” he says of the company’s MSP users. “We still have awesome integrations with the other documentation vendors, but this is something we are adding on top of it.”

That said, he continues, employing Ninja for documentation will allow users to simplify workflows by consolidating information in one place. “All your organizations, all your devices, all the information about the entire customer base, all that resides within the same platform, so you don’t have to either manually or automatically map those assets between different interfaces,” Singh says.

Other makers of RMM software, including ConnectWise, Datto, Kaseya, and N-able, continue to build and expand increasingly comprehensive suites of line-of-business software for MSPs. ConnectWise, for example, introduced a solution for managing third-party BDR solutions last month. Datto added documentation to its Autotask PSA solution this year, and acquired a threat detection vendor in March. N-able, for its part, announced plans to add sales quoting software to its portfolio several weeks ago.

Ninja, which long concentrated on RMM software alone, has been expanding its capabilities lately as well. In addition to documentation and password management, the company has been offering backup functionality since last August.

Other enhancements in Ninja’s 5.2 edition include the ability to define custom fields. “You can pretty much monitor any data on the planet that is not natively monitored by Ninja,” Singh explains. Examples include asset tag numbers, serial numbers, CPU temperature, and fan speed.

Companies can apply custom fields globally to all of their devices under management or only to defined subsets of that hardware. Users who wish to track BitLocker encryption keys, for example, can provide that field only for Windows-based endpoints. Utilizing Ninja’s API, MSPs can create custom fields based on data imported automatically from external applications as well.

A new “uninstall prevention” feature in the 5.2 release lets MSPs prevent end users or hackers from exposing endpoints to attack by removing Ninja’s agent software. The feature is enabled or disabled at the account level and affects all organizations, locations, and devices within that account.

In addition, Ninja’s software now helps technicians streamline CPU and memory problems by automatically providing information about five critical processes every time it issues a CPU or memory alert. Script result conditions, which let users automatically trigger alerts or follow-up scripts when a running script concludes and were only available for Windows devices before, are now available for Linux and Mac endpoints too. 

Ninja also announced changes to its reseller partner program and the hiring of its first full-time channel sales director this week.


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