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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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September 25, 2019 |

Liongard Builds Multi-Tenant Metrics Reporting into Automated Documentation Tool

The new feature lets MSPs view data on topics like license counts and expiration dates for all of their customers, versus one client only. It arrives shortly after new integration with Continuum’s BrightGauge reporting solution.

Liongard has added monitoring and reporting on multi-tenant metrics to Roar, its automated documentation solution for managed service providers.

The new feature, which rolled out to users gradually last week, builds upon earlier functionality that lets users track information on customized topics like when software licenses expire or which firmware release is installed on firewalls. That data is supplemental to metrics Roar monitors out of the box, like seat counts and privileged user accounts in Active Directory.

In the past, Roar displayed data on custom and built-in metrics only for individual customers. “Now you have the ability inside of Roar to look across all your environments in one view,” says Liongard co-founder and COO Vincent Tran.

Recently introduced integration with BrightGauge, the managed services reporting system from Continuum, makes consuming that data simpler, Tran adds. “They can create pretty much any dashboard or a report that they desire in BrightGauge across any of the systems that we inspect,” he says. “From there, you can then trigger reports to send to end customers as well as create multi-environment, by-system dashboards inside of BrightGuage for your internal staff.”

The new BrightGauge integration also offers access to status information about Roar itself, like which endpoints in a customer environment do and don’t have that system’s agent in place.

According to Tran, the connection to BrightGauge is Liongard’s first with a Continuum product. Integration with Continuum’s RMM solution is currently in development, however. “We definitely have a lot of partners that use Continuum for their outsourced NOC,” Tran says. “We want to be able to pull the data from the RMM and align it alongside the rest of the data that we already have in place.”

API-level links with third-party products are essential to Roar, which is designed to help MSPs collect critical management information about all of the software and hardware they oversee in one location. The system currently integrates with software from ConnectWise, Datto, Datto’s Autotask unit, Microsoft, SonicWall, Webroot, and many others. Additional interfaces are in the works. “We’re building relationships with SolarWinds as well as Cisco Meraki and Cisco,” Tran says.

The “unified visibility” made possible by Roar’s integrations is the earliest phase of Liongard’s long-term vision for the product. “Automated documentation just happens to be the first step,” Tran says. “Processing and synthesizing [and] understanding what that data means is more important to us.”

Ultimately, he continues, Roar will not only interpret management data but use it to take automated action, like renewing a license about to expire or deleting an inactive Office 365 user. “Today, you still have to kind of manually do that, but we surface it for you so that you can take action,” Tran notes.

Managed services documentation vendor and Liongard integration partner IT Glue discussed similar ambitions for automated management with ChannelPro at its GlueX partner conference last week.

Liongard currently has close to 500 partners for Roar, which began shipping early in 2018. The company added change management functionality to Roar last month.


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