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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

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333 West San Carlos Street
San Jose, California 95110
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March 30, 2019 |

D&H Fleshes Out Emerging Cloud Computing Strategy

Speaking at yesterday’s West Coast Technology Show, cloud exec Jason Bystrak revealed that software/hardware bundles and a new digital commerce platform will be core elements of the distributor’s efforts to seize online market share.

D&H plans to combine hardware and cloud software in pre-packaged bundles and roll out an enhanced digital commerce platform for its SMB resellers.

Both offerings are core elements of an evolving cloud computing strategy outlined yesterday at D&H’s West Coast Technology Show in City of Industry, Calif., by Jason Bystrak, the distributor’s cloud computing vice president. Bystrak joined D&H to head up a newly formed cloud business unit in February.

Called “intelligently designed cloud clusters,” the new pre-assembled bundles will surround foundation solutions such as Microsoft Office 365 with complementary add-on software in areas like security, backup, and collaboration. Most will include appropriate PC or server hardware, plus warranty and advance replacement subscriptions, as well. The distributor will propose specific devices for each cluster, but allow resellers to use different models from different manufacturers instead. Partners will have the ability to create and sell entire bundles of their own design as well.

Buyers will pay for the whole package through a single monthly invoice. That will include the hardware, which will be financed through the device-as-a-service program D&H introduced last year.

“The end customers benefit because everything’s as a service and they’ll be able to manage the whole refresh cycle along with the cloud services,” said Bystrak in an interview with ChannelPro.

A dedicated team of product managers will be tasked with preparing and managing clusters. “They’re going to be focused on bringing on the right vendor solutions and making sure that they’re integrated into a pre-designed product that you’re going to be able to take to market and sell to your clients,” said Bystrak in his keynote address yesterday.

Current D&H vendors incorporated into clusters will include BitTitan for migration services, Carbonite and Dropsuite for backup, Intermedia for unified communications-as-a-service, and both Intermedia and Dropbox for file sync and share.

According to Bystrak, introducing clusters will help channel pros increase the value of their cloud relationships. At present, he told conference attendees, over 90 percent of all Office 365 seats sold in the channel have nothing further attached to them. “We’re leaving money on the table,” he said.

Selling Microsoft cloud products stand-alone also condemns partners to relatively low margins, Bystrak notes. “You don’t make a lot of money off of Microsoft. It could be low single digits.” Many of the add-on products in D&H’s bundles, however, provide 20 to 40 percent margins.

“You can put a few of those on and your blended margin goes up,” Bystrak says.

D&H plans to negotiate price breaks with vendors featured in its clusters, especially on hardware. Qualified partners will also have the ability to collect the lifetime value of a cluster-related contract in advance as a lump sum payment from D&H. “You can accelerate the cash flow with financing to get paid upfront,” Bystrak told keynote listeners. Resellers who take advantage of that opportunity will sacrifice some margin, however.

“It will be a discounted annuity stream,” Bystrak says. “There’s a cost to that money.”

In a reflection of how important clusters and their elevated margins are to D&H, the company plans to build most of its cloud promotional efforts around the new offerings. “We’re going to talk about the cluster as the hero solution,” Bystrak says.

Clusters will also figure prominently in the commerce platform D&H is currently developing, which augments the purchasing and billing features provided by the company’s current marketplace with additional functionality. Scheduled for release in the second quarter of the year, the new system will include tools for finding, selecting, and customizing bundles. Users will be able to supplement items in D&H’s product catalog with offerings of their own as well.

“It’s going to allow you to add in your own products and services into that platform and manage the invoicing process that goes along with it, and the sales process,” Bystrak says.

Additional features in the new platform include the ability to add partner branding and to import contract and invoicing data directly into leading PSA solutions. The system will integrate with ConnectWise Manage and Datto Inc.’s Autotask PSA product to start. Support for additional platforms is likely in the future as well, according to Bystrak.

Other elements of D&H’s cloud strategy include a program called Success Path to the Cloud that’s designed to help partners build subscription-based cloud and managed service businesses. As ChannelPro reported in February, prodding traditional resellers to become MSPs is a central pillar of Bystrak’s plans.

“There’s a lot of ways and different channels that are selling cloud out there today, but we believe the one that is most poised to win is the managed service provider channel,” he told conference-goers yesterday.

To further aid VARs on their journey into managed services, D&H will soon introduce a cluster combining multiple managed service line-of-business tools. Details on which solutions the cluster will include, and from which vendors, are forthcoming.

In parallel with the release of offerings like that, D&H will be hiring cloud personnel aggressively. Bystrak plans to double the size of his cloud salesforce, for example, and add a new team of cloud architects and technicians.

“We want to have people that can help you design the solutions to go in those opportunities and really get in the weeds and under the hood to make sure that everything works to solve your customers’ business problems,” he says.

New field-based business development managers, meanwhile, will provide individual guidance on planning and running a successful cloud solutions practice. According to Bystrak, most distributors provide that kind of hands-on assistance only to larger partners.

“We do a great job supporting the smaller-sized SMB partners,” he says. “Some of the other distributors don’t necessarily focus on that partner base, and that’s where we thrive.”

Cloud computing is one of several heavily-funded strategic growth areas for D&H. Digital signage, conferencing products, and other pro AV solutions are another, as ChannelPro reported yesterday.


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