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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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July 15, 2010 |

Enhanced Web Portal Provides Cloud Access to Tigerpaw Client Info

The new portal provides IT and telecommunications providers with real-time Web access to the information in Tigerpaw.

Enhanced Web Portal Provides Cloud Access to Tigerpaw Client Info

The new portal provides IT and telecommunications providers with real-time Web access to the information in Tigerpaw.

Tigerpaw Software Inc., developer of business building software for technology providers, announced its enhanced Employee Web Portal, designed in part by its Client Advisory Group. The enhanced Employee Web Portal provides IT and telecommunications providers with real-time Web access to the information in Tigerpaw that they can use to win new business on-site, improve service levels, and capture more billable time from the field to better serve their customers.

“The Employee Portal is designed by Tigerpaw with input from our Client Advisory Group, using state of the art Microsoft ASP.NET technology,” says James Foxall, president of Tigerpaw Software. “Tigerpaw established this group of key customers to ensure that we are delivering the tools and features that our customers need most, and that we deliver them in a way that optimizes our customers’ daily workflow.”

Tigerpaw’s Employee Web Portal provides users with web access to a client’s information so that a field service technician or sales representative can better service their clients and sell more products—from any location. When an employee visits a customer’s site, he or she can view the client’s past service history, update the service order, and enter time. Graphical charts and drill-down lists helps users manage their tasks and their workflow via the Web.

The Tigerpaw Employee Web Portal also provides users with the opportunity to quote the best product at the right time to help close deals faster. Full quoting and sales management capabilities are built into the Employee Web Portal. Pulling from a full price list in Tigerpaw, users can access sales opportunities to quote, up-sell, and cross-sell services to address client issues and deliver fast service.

Benefits of using the Tigerpaw Employee Portal:

  • Work remotely
  • Manage service tickets and quotes at a client site
  • Enter time quickly and accurately from the customer location
  • Create quotes and capture customer signatures while visiting

Contact Tigerpaw at 800-704-9009 or by email at info@tigerpawsoftware.com for more information.


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