Erick and Rich discuss the good news for MSPs and their clients in Datto’s new security research, list three questions every channel pro should ask their employees soon, and marvel at the pet fish who made a Pokemon purchase with their owner’s credit card.
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
As the security vendor’s first-ever vice president of worldwide partner ecosystems, the AvePoint, Palo Alto, and Ingram Micro veteran will serve as a liaison between his new employer and an increasingly diverse, complex channel.
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The distributor has long-term plans to unite its Varnex and TechSelect communities into a single company-wide membership organization, according to Kaye McMillan (pictured), who heads up the company’s CommunitySolv organization.
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The vendor collective gets ready for its final “Channel Strong” tour of the year after pulling off its last community block party of 2022 in Orlando during Hurricane Nicole.
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Todd Surdey (pictured) plans to make more Zoom products and services available through the channel, offer richer benefits to top-tier partners, and drive closer collaboration between partners and the company’s own salesforce.
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On the opening day of its annual ONE conference, execs Kirk Robinson and Paul Bay (pictured left to right) said the distributor will continue investing in strategic resources like its Xvantage “digital experience” despite economic and geopolitical headwinds.
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The new feature, which lets MSPs call clients and perform other messaging-related tasks from inside a critical business application, arrives amid accelerating investments in partner-focused staff by incoming Americas region director Tim Truelove (pictured).
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The last stop on 2022’s six-city, two-day conference series designed for managed service providers and integrators serving SMBs featured a lineup of trending educational topics delivered by industry thought leaders.
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Recent partner sales and marketing investments are proof the company is serious about SMBs, according to global partner marketing chief Luxy Thuraisingam (pictured), who concedes “we have work to do in enabling our partners to go and capture the SMB space.”
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An outsourced marketing service and self-serve Cisco partner portal are two of several recent efforts by the distributor to sustain growth and attract MSP partners, according to sales exec Peter DiMarco (pictured).
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