Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
Erick and Rich discuss analyst data underscoring why channel pros must be customer experience masters, discourage MSPs from giving assessments away for free, and describe a rare instance in which a river of melted butter wasn’t a good thing.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
FlexPod-as-a-service, offered in partnership with NetApp, and FlashStack-as-a-service, offered in partnership with Pure Storage, are the latest additions to Cisco’s growing family of usage-based infrastructure offerings.
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The new release aims to ease and accelerate threat analysis by delivering a comprehensive, real-time view of emerging risks, unfolding attacks, and other activity based on data from Kaspersky’s own feeds and a variety of third-party sources.
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Aimed at a critical defensive measure for SaaS applications, the new features are designed to helps MSPs enroll users in MFA across multiple tenants and receive immediate notification when MFA policies are violated.
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The two new systems are both designed to help businesses provide fax capabilities in the office and at remote work sites without relying on increasingly outdated analog phone lines.
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Based on secure, fully managed, and heavily automated technology from Egnyte, Google, and Truyo, the new offering is designed to shorten the CMMC compliance process from months to weeks.
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The two A4 and two legal-sized units are engineered to be compact, intuitive, and secure in response to an ongoing trend toward smaller offices used mostly for collaboration, the hardware maker says.
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The deal aims to help the vendor’s Managed Threat Response and extended detection and response offerings collect data from a broader range of sources and act on it more effectively. It was announced a day after updates to the Sophos Firewall rolled out.
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Equipped to incorporate a user’s negotiated rates, the new connectivity lets users do side-by-side comparisons of listings from Amazon Business and other suppliers that accurately reflect expected margins for the first time.
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They include what the hardware maker says are the industry’s most powerful 14-inch mobile workstation, the world’s smallest 14-inch 16:10 business PC (pictured), and the first docking station with wireless charging for Qi-enabled smartphones and earbuds.
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