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Optimism and Wariness Among Datto Partners as DattoCon 2022 Concludes: Page 2 of 2

Kaseya CEO Fred Voccola labored mightily to reassure attendees at this week’s DattoCon partner event that Kaseya’s interests and theirs are aligned. How much progress did he make? By Rich Freeman

Joshua Liberman, president of Albuquerque, N.M.-based MSP Net Sciences and a longtime Datto partner, is willing to give Voccola and Kaseya the benefit of the doubt based on what he heard at DattoCon. 

“Though I carry much trepidation into this new relationship, so far so good,” he says in emailed remarks. “Announcements of product and features, product development (especially to use Fred’s words ‘meaningful integrations’) and the general tenor of the event were quite positive, as was most of the partner feedback.”

Liberman, who led a panel on security and compliance during DattoCon, reports a “general feeling of optimism, if not euphoria” among the roughly two dozen people in the room.

Not every channel pro, however, left DattoCon in an upbeat mood. Schyler Jones, principal owner of Concord, N.H.-based MiradorIT, for one, still has serious doubts about Datto’s future.

“I want to be optimistic but it’s hard considering what Kaseya has been doing to us with their strong-arm push for 3-yr. terms and buying up tools and platforms while practically ceasing development, or dramatically slowing down the release of new features,” he says via email, alluding to an auto-renewal policy Kaseya discontinued last month

“I was glad to hear they are going to put time and effort into the continued development of Datto’s product line, to include integrations that seem exciting. But we don’t know if they will all be delivered, and whether they will work,” Jones adds.

The biggest disappointment about Voccola’s keynote, he continues, was that it didn’t address what Jones calls Kaseya’s reputation as “the most-hated vendor” in managed services. “I really hoped he would have taken the bull by the horns and just talked about it,” he says. 

Jones now plans to “continue sailing on and see what the next 12-18 months bring.” Gary Pica, the managed services consultant who became part of the Kaseya team last year, endorses such thinking. Making abrupt decisions about strategic partnerships after something like the Datto acquisition based purely on what you fear could come next, he counsels, is usually a bad idea.

“My advice always is to wait it out,” he says. “We have better things to do than changing out our tool stack because of something that hasn’t happened yet.”

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