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LogMeIn Partners with Lionbridge to Bring Real-Time Translation to BoldChat Customer Engagement Solution

Integration with Lionbridge GeoFluent provides instant translation of BoldChat messages for both the customer or site visitor and the customer service agent. By ChannelPro

LogMeIn Inc. and Lionbridge Technologies Inc. have teamed up to bring real-time translation capabilities to BoldChat, LogMeIn’s multichannel and multi-device customer engagement offering.

Starting with BoldChat’s live chat capabilities, the integration with Lionbridge’s GeoFluent real-time translation allows sales and customer service staff to engage online and mobile customers in their native language by translating the online conversation.

The new integration with GeoFluent enables users to:

  • Identify and translate branded terms, industry lexicon, slang, typos, and communication shortcuts common in mobile device interactions, resulting in higher quality translation. Agents can also choose to preview translated text and make adjustments, if needed, before sending to the visitor.
  • Support “language swapping,” where agents can see when a visitor’s language has changed and alter the conversation to adapt to the new language.
  • Translate more than 40 languages, including English, French, Spanish, German, Italian, Portuguese, Russian, Arabic, Traditional and Simplified Chinese, and Japanese.

“By integrating with GeoFluent, LogMeIn has made BoldChat truly global,” says Marc Osofsky, SVP and GM of global offerings at Lionbridge. “BoldChat clients can now support customer chats in 40 languages with English only staff. We believe this means improved customer engagement, higher conversion rates, and reduced costs.”

The new capabilities are now available for customers of both BoldChat Enterprise and Lionbridge. For additional details, contact [email protected].

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