Though Kaseya will continue supporting open integration with providers of competing solutions, it expects most MSPs to prefer the integration and efficiency benefits of sourcing multiple solutions from a single supplier.
“While we fully believe that the Kaseya IT Complete platform is the most comprehensive, effective IT infrastructure management solutions stack on the market, we also remain committed to giving our customers choice,” Voccola writes. “That is why our platform has always been and will continue to remain an open one. We will never force our customers to only use our products. However, once they experience the power of our integrated solutions they will likely not want to use anyone else’s.”
Kaseya is not the only major name in managed services to see a comprehensive product line as a source of competitive advantage. Norwalk, Conn.-based rival Datto Inc. announced its intention to be acquired by private investor Vista Equity Partners and join forces with Autotask Corp., of East Greenbush, N.Y., roughly six months ago.
That deal resulted in the creation of a differently composed but equally extensive portfolio ranging from RMM and PSA applications to BDR, file sync and share, networking, power management, and cloud licensing solutions. Datto, however, is focused exclusively on SMBs. Voccola views Kaseya’s newfound ability to compete for larger businesses as a significant differentiator.
“Unitrends is THE market leader in BCDR. Its technology leadership successfully spans both enterprise backup and DRaaS with the industry recognition to prove it,” he writes, citing Unitrends’ status as one of two vendors to appear in the Gartner Magic Quadrants for both data center backup and recovery and disaster recovery as a service.
Voccola will undoubtedly have more to say about the Unitrends merger at the 2018 edition of the Kaseya Connect partner and user event, which takes place next week in Las Vegas.