IT and Business Insights for SMB Solution Providers

IT Glue Ships Office Editing and Extra Password Security Features: Page 2 of 2

The enhancements to the vendor’s documentation solution arrived last week during ConnectWise IT Nation Connect event alongside automated password rotation functionality and updates to the vendor’s network documentation system. By Rich Freeman

Also unveiled at IT Nation Connect were changes to Network Glue, the network documentation solution IT Glue introduced in May. New Port and Connected To fields now allow users to see the corresponding port and IP address for every MAC address in the system.

“If you’re on a site where you’ve got a workstation that’s not connected to the switch for whatever reason and you need to be able to go and check the physical connection, you’ll be able tell exactly what it’s connected to on the other end without having to worry about trying to trace a wire or having your cables properly labeled,” Merchant notes.

ConnectWise disclosed that it has acquired documentation vendor and IT Glue competitor ITBOOST on Wednesday. Merchant doesn’t expect the change of ownership to impact the market for documentation software significantly any time soon.

“We’ve got a four-year head start on ITBOOST,” he says. “We’ve got a really mature product that’s been around for a very long time and they’ve got their work cut out for them.”

ChannelPro SMB Magazine
SUBSCRIBE FREE!

Get an edge on the competition

With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.