MSP technology news headlines for the week of Sept. 7, 2026
Cysurance named ESET a preferred vendor, bringing MDR capabilities and financial protection to cyber insurance. JumpCloud’s new IAM capabilities help protect the new agentic workforce. And Extreme Networks has debuted Extreme Agent ONE Coworker, next-gen agentic AI for networking. Additionally, new research highlights evolving phishing tactics and malware campaigns exploiting anticipation for the upcoming release of Grand Theft Auto VI.
If you’re ready for more of this week’s MSP news and partner program updates, scroll on down!
ESET named preferred MDR vendor by Cysurance for new cyber warranty and insurance program
The partnership brings together advanced MDR capabilities with financial protection designed to help organizations recover more quickly from qualifying cyber incidents.
Highlights from the press release:
- Customers buying ESET PROTECT MDR or ESET PROTECT MDR Ultimate automatically receive a cyber warranty valued at $500,000 or $1 million, depending on the selected tier.
- The required cyber controls are designed to help customers reduce risk before an incident occurs. This strengthens their overall security posture while providing the added assurance of warranty protection should a qualifying incident take place.
- Within 24 to 48 hours after discovering a breach, businesses can submit a claim to cover urgent breach-response needs. This includes hiring forensic firms, legal services, PR assistance or replacing compromised hardware.
- Claims are managed through Cysurance’s streamlined process to help organizations access support quickly following a qualifying incident.
Steve Copeland
SCOUTz comes out of stealth to retire the ‘So, tell me about your IT’ meeting
The platform is built for the part of the sales process that MSP tooling has skipped: everything between a booked first meeting and a signed client.
Key quote from the press release:
“There are a ton of tools, programs and marketing companies that will get an MSP the first meeting. What none of them do is put the MSP in that room already knowing something true about the business. I built two MSPs, so I know what that meeting feels like when you walk in with a deck and a story and walk out with a follow-up. The guy selling solar and the woman selling roofing both have better tools for a first meeting than MSPs do. All service businesses sell the same way, and we have been woefully behind on that. Today, that changed.” — Steve Copeland, founder of SCOUTz and CEO of RYTHMz
JumpCloud extends IAM to protect the new agentic workforce
New agentic IAM capabilities give IT teams visibility, ownership, access control, and governance for autonomous agents.
Key capabilities from the press release:
- AI agent identity and access: Gives each AI agent a unique identity so admins can audit activity or revoke access instantly, without locking out the employee.
- Shadow AI to secure MCP connections: Automatically finds hidden model context protocol (MCP) setups and routes them safely through the JumpCloud AI Gateway to stop shadow AI.
- Enforced approved SaaS access: Applies security, device trust and access policies uniformly across every AI tool and app in your environment.
- PAM MCP server: Replaces risky shared API keys with a zero-setup PAM agent that locks permissions to isolated agent identities. Set to be available before the end of Q4 2026.
More from JumpCloud
➡️ Governing the new workforce: How to secure agents, devices and humans as one
Extreme Networks delivers industry’s 1st proactive, context-aware AI agent for networking
Extreme Agent ONE Coworker, now generally available, is the next generation of agentic AI for networking that helps IT teams solve issues 15 times faster.
Key quote from the press release:
“Extreme Agent ONE Coworker understands the intricate details of your network environment, encompassing historical client experience and network performance. That context is the difference between troubleshooting a ticket and fixing the root cause of a problem with documented analysis and recommendations. It turns insight into action and problems into resolutions at machine speed, while keeping people firmly in control. It’s not replacing expertise; it’s scaling it across the enterprise.” — Nabil Bukhari, chief technology officer and president of AI platforms, Extreme Networks
Proofpoint expands AI-powered investigations to Microsoft 365 and deepens insider risk visibility into AI activity
New Proofpoint Prism Investigator and Human Communications Intelligence capabilities help organizations investigate risk faster and understand intent across human and AI interactions.
Key quote from the press release:
“Security teams don’t need another disconnected alert. While an alert can indicate what happened, it’s communications intelligence that can explain the why. Like a cockpit voice recorder, it gives investigators more than a simple audio file, providing extensive details to piece together the events and intent behind them. By extending intelligence across Microsoft 365 and interactions with AI, we’re bringing that same depth of context to security, compliance and legal investigations.” — Harry Labana, senior vice president and general manager, digital communications governance, Proofpoint
More from Proofpoint
➡️ BLOG POST: Beyond the alert: bringing context to insider risk and AI investigations
➡️ RESEARCH: 2026 Voice of the CISO Report finds cyber resilience improving
New Blackpoint ITDR capabilities deliver stronger protection against emerging identity threats
New capabilities in Blackpoint’s CompassOne platform include additional threat detections, automated containment controls and incident-reporting tools designed to help businesses detect identity-based attacks earlier.
Key updates from the press release:
- Nine new identity detections across Microsoft 365 and Teams
- Automated geo/VPN blocking across managed tenants
- A 180-day historical scan designed to uncover potential compromises during onboarding
- Automated forensic reports MSPs can provide to customers following an incident
- Google Workspace response that can terminate a compromised session and reset credentials without taking the user’s mailbox and calendar offline
Barracuda researchers uncover phishing campaign using new evasion tactics
The team offers recommendations around user awareness, stronger authentication, identity protection and monitoring behaviors, rather than relying exclusively on URL reputation.
Key insights from the Barracuda blog post:
“This campaign demonstrates how phishing is evolving beyond fake websites and suspicious domains, and reducing many of the indicators that security teams have traditionally relied upon for detection. Organizations should focus on identifying malicious behavior and identity controls rather than simply blocking known phishing URLs.” — Ashitosh Deshnur, associate threat analyst, Threat Analyst Team, Barracuda Networks
Private Communications Corp. and TD SYNNEX partner to bring modern cloud-based remote access to SMBs
This partnership gives MSPs a purpose-built, timely way to meet the growing demand for modern remote access. MSPs can help their clients transition from legacy systems to cloud VPNs and ZTNA without rip-and-replace disruptions.
Key benefits from the press release:
- Private Communications’ Remote WorkForce platform features multitenant management, per-seat recurring billing and no contracts or minimums.
- The flexible architecture enables MSPs to onboard customers quickly and expand services as client needs evolve.
- MSPs can build predictable recurring revenue without adding operational complexity.
- Remote Workforce can be added to existing partner agreements without a separate procurement process, making it faster and easier for MSPs to deploy.
OWC announces new Thunderbolt 5 dock and cables
Other World Computing’s roster delivers an unrivaled combination of performance, flexibility and freedom for professional workflows.
Key benefits from the press release:
- OWC Thunderbolt 5 Dock with Dual HDMI
- No more adapter hunting: Two HDMI 2.1 ports built right in. Any monitor that has HDMI plugs directly into the dock with zero compatibility guesswork.
- Everything through one cable: A single Thunderbolt 5 connection delivers dual displays, wired networking, storage, card readers, and full laptop charging simultaneously.
- Thunderbolt 5 (USB-C) Cables, 1.5-meter length
- 100% USB-C compatible: Connect to today’s, tomorrow’s, and yesterday’s Macs, PCs, iPads, Chromebooks, Surface, and other devices with a Thunderbolt 5, Thunderbolt 4, Thunderbolt 3, USB4, or USB-C port.
- Lightning quick: Work and play faster with up to 80Gb/s of bi-directional data speed and up to 120Gb/s for higher display bandwidth needs.
Other news from OWC
Parallels expands integration with Nutanix to deliver simpler, more scalable virtual workspaces
Parallels RAS and Nutanix Prism integration helps IT teams reduce complexity through centralized management, rapid provisioning and scalable operations.
Key quote from the press release:
“As organizations modernize their infrastructure, simplicity remains one of the most important factors in successful virtual desktop and application deployments. With support for Nutanix Prism, Parallels RAS enables customers to manage their environments through a centralized platform while benefitting from the simplicity, scalability and ease of management Parallels is known for. By spending less time managing infrastructure, IT teams can focus on supporting users and business priorities.” — Elena Koryakina, chief product and technology officer, Parallels
Scality delivers Maestro to meet growing operational demand for backup as a service (BaaS)
Maestro fleet management platform enables cloud and MSPs to centrally monitor and manage hundreds of object storage deployments without complexity.
Key quote from the press release:
“Service providers building BaaS businesses on Scality ARTESCA are managing infrastructure at a scale that demands enterprise-grade operational tooling. Maestro was built with our SCSP partners to solve the real operational problems they face every day with centralized visibility, automated management, and the billing infrastructure to run a sustainable managed service. The fact that it requires no VPN and no network reconfiguration on the customer side was a hard requirement from day one.” — Thomas Danan, senior product director, Scality
Huntress research: Malware campaign exploits Grand Theft Auto VI hype
Researchers discovered that attackers used several methods to spread ISO files disguised as a leaked copy of the upcoming Grand Theft Auto VI (GTA6).
Key takeaways from the Huntress blog post:
- Threat actors have taken advantage of overeager gamers searching for a leaked version of the upcoming GTA6. The threat actors used fake game downloads as an initial access lure.
- Huntress has seen several examples of SEO poisoning designed to rank highly in searches for GTA6, as well as ISOs published on gaming forums, social media and various torrenting sites.
- Huntress analyzed an ISO file masquerading as a leaked version of GTA6 found in a sandbox. The package includes a fake installer, several RATs, an infostealer, ransomware being used as a wiper and a web browser. Based on the language in the initial prompts and eventual ransom note, the malware appears to be targeting Russian gamers.
More from Huntress
➡️ Phishing attacks serve browser-in-the-browser pages, rogue RMM persistence
TechRisks named IT-specific insurance partner for MSP OneShare and IBPI members
Through the partnership, MSP OneShare and IBPI members will have access to TechRisks’ expertise in insurance solutions designed specifically for technology-focused businesses.
Key quote from the press release:
“MSP OneShare is focused on bringing our members resources that make a real difference in how they operate and protect their businesses, and TechRisks is a great addition to that mission. Insurance can be complicated for any business, but MSPs and technology providers face risks that are very specific to the work they do. Having a partner that understands our industry and can help members navigate those exposures is incredibly valuable.” — Lynn Williams, director of MSP partnerships and programs, MSP OneShare and IBPI
Forescout expands global channel partner investment, recognizes advancing Envision partners
Continued investment in partner enablement, technical expertise and specialization is central to the company’s channel-first strategy.
Forescout channel partners recognized, per the press release:
- Authorized Training Partner (ATP) to Silver Reseller
- TIC Defense
- Silver to Gold Reseller
- Trace3
- Upstart Cyber
- Sidif
- Gold to Platinum Reseller
- NTT Australia
- Hitachi Sunway Information Systems Malaysia
- DOR Information Technologies Israel
- Computacenter Germany
Aligned Technology Partners scales to support more than 135 clients with Sherweb
The MSP cut monthly licensing workload by up to 57% while expanding its Microsoft, cloud and cybersecurity capabilities.
Key quote from the press release:
“Most vendor relationships are transactional. You buy, they bill, and when something goes wrong, you open a ticket and wait your turn. What you need as you grow is a partner that understands the challenges you are likely to face and can help you work through them. Sherweb has helped us reduce time spent on licensing administration, navigate major technology changes and keep our team focused on serving our clients.” — Brian Davis, president, Aligned Technology Partners
Merlin names Torq a key partner for federal AI SOC modernization
The partnership brings agentic AI-powered security operations to federal agencies while accelerating Torq’s path to FedRAMP authorization.
Key quote from the press release:
“Federal agencies don’t need another promise of what AI could do for security. They need proven technology that can operate at mission scale with the governance and controls government demands. The Torq AI SOC Platform was built for this moment. It brings agentic AI to the full security operations lifecycle, enabling teams to investigate and respond at machine speed while keeping humans in control.” — Ofer Smadari, CEO, Torq
Anjali Fluker is managing editor of The ChannelPro Network, where she covers news, trends and best practices for the MSP community. She specializes in telling the stories that matter to IT providers serving the SMB market. When she’s not reporting on the latest in managed services, she’s connecting with channel pros at industry events across the country.
Images: Zerbor — stock.adobe.com, SCOUTz, Extreme Networks, Barracuda, Other World Computing, Huntress
