Erick and Rich share thoughts on the latest ChannelPro State of the Channel survey, suggestions on leveraging ChatGPT to boost productivity and strengthen client relationships, and some very special news about the future of this podcast.
Erick and Rich discuss why news from Nerdio and Microsoft made this a big week in cloud management, why it’s never too soon to get rid of a toxic employee, and why getting a victory tattoo of your favorite team BEFORE the big game can be a bad idea.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
The unified Kaseya and Datto partner program officially introduced this week joins further past, present, and future investments in partners, according to Kaseya EVP of Channel Dan Tomaszewski (pictured).
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Members of the Kaseya + Datto Global Partner Program, which is based heavily on Datto’s earlier stand-alone program, can qualify for four tiers based on combined annual spending across both the Datto and Kaseya portfolios.
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Called Pia aiDesk and first unveiled last year, the new system uses machine learning and natural language processing to help MSPs analyze, route, and resolve level 1 and 2 service tickets automatically.
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The new functionality warns users of the RMM solution, which was struck by a sophisticated attack last summer, of anomalous activity signaling a potential breach.
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The long-rumored transaction positions Kaseya to help users of its IT Complete platform automate invoice collection and payment processing, the company says.
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Speakers including security general manager Mike Puglia (pictured) announced those and other forthcoming products and updates during the DattoCon partner event today in Washington D.C.
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Four of the dozens of vendors exhibiting at ChannelPro’s latest in-person event—ConnectMeVoice, Gradient MSP, Quickpass, and US Signal—share updates on recent and forthcoming announcements.
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Under new rules in effect immediately, the managed services vendor will no longer automatically renew one-year subscriptions for three years.
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Atera users can now administer products in the Malwarebytes Nebula platform from within the same management console their technicians use for other activities.
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