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Erick and Rich discuss a new grass-roots channel pro professional association, why MSPs must resist the temptation to slip back into bad habits when adversity strikes, and the drawbacks of building a staircase on top of bowling balls.
This week, Erick and Rich discuss the story everyone’s discussing—Kaseya’s RMM breach—plus when and how to adjust your compensation plan and a bargain-priced real estate listing with an unusual waterfront view.Latest Slideshows
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With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
IT Glue
News
July 6th, 2021 | Rich Freeman
The vendor will make a call on bringing VSA, which was struck by a sophisticated attack Friday, back online before noon eastern time Tuesday. Users may be required to implement “systems and network hardening requirements” before using the updated software.
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News
July 2nd, 2021 | Rich Freeman
Version 5.2 of the vendor’s flagship product, which arrived this week, lets MSPs collect, store, and view information about organizations, devices, networks, Active Directory implementations, and more.
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News
June 1st, 2021 | Rich Freeman
Available free of charge, the “data hygiene” system will eventually serve as the cornerstone of a larger data intelligence platform designed to help MSPs make smarter, more informed business decisions.
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Resource
May 14th, 2021 | ChannelPro Weekly
Get ready for a sucker punch of IT news, views, and insights. Joined by guest host Vince Tinnirello, of Anchor Network Solutions, Matt and Rich chew over IT Glue buying TruMethods, Pax8 buying Sea-Level Operations, Sophos entering the XDR market, and Cytracom adding team texting to its UCaaS solution.
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Video
May 7th, 2021 | ChannelPro
Erick and Rich discuss IT Glue going big on virtual CIO services by acquiring TruMethods, share a book tip every leader should read, and marvel at the guy who wants to exchange fees he paid in cryptocurrency last year for far less valuable dollars.
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News
May 5th, 2021 | Rich Freeman
The new features, which join others unveiled today during the documentation vendor’s GlueX partner conference, are evidence of IT Glue’s continued investment in innovation, according to General Manager and CTO Nadir Merchant (pictured).
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News
May 4th, 2021 | Rich Freeman
Integrating IT Glue’s documentation software with myITprocess, a TruMethods solution for providers of virtual CIO services, will make running a vCIO practice easier and more profitable for MSPs, according to TruMethods President Gary Pica (pictured).
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News
April 12th, 2021 | Rich Freeman
The new functionality is one item on a long list of updates and integrations for the company’s RMM, PSA, security, BDR, and other MSP solutions.
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Article
March 2nd, 2021 | Bob Layton
Reducing risk, leveraging the cloud for agility, and providing (and proving) good value are just some ways to retain customers and prosper.
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News
October 29th, 2020 | Rich Freeman
The add-on to the managed services software maker’s RMM platform allows users to discover, monitor, and remotely manage almost any device with an IP address.
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