To get up to speed, channel pros can find resources from the Healthcare Information and Management Systems Society (HIMSS) and the College of Healthcare Information Management Executives (CHIME).
Casey recommends starting slowly by targeting one entry point, such as virtual experiences, “and eat the elephant one bite at a time." Sometimes a system simply needs to be made more user-friendly. She also recommends MSPs “do some secret shopping” to see if process engineering and workflows function the way they’re supposed to.
Machulsky suggests a simple but unconventional way to broach the health IT conversation: a nice note.
“When you have to get your thoughts on paper and tell a customer what you see and how you can help them change, even starting with something as simple as a letter to one of your sponsors or long-time buyers is great advice.”
He points to the poet Lord Byron’s quote, “Letter writing is the only device combining solitude with good company.”
That sounds like the perfect device for integrators doing business in the COVID era.