Why Kaseya’s DattoCon Announcements Matter to MSPs
- Kaseya’s acquisition of INKY expands AI-based protection to the inbox level.
- Datto SIRIS 6 and Entra ID Backup strengthen the company’s position in cloud and identity resilience.
- Unified Cyber Resiliency and the Digital Workforce preview signal a shift toward autonomous IT management.
- Pricing and invoicing reforms aim to ease operational friction and improve partner satisfaction.
Kaseya’s DattoCon 2025 opening keynote in Miami Beach, FL, made the AI-first case for MSPs. The company led with the news that it had acquired INKY to bolster inbox protection.
Along with that, Kaseya unleashed even more news for its partners. The company:
- Expanded Datto’s backup portfolio with a faster SIRIS appliance and an identity-focused backup for Microsoft Entra ID
- Previewed a 2026 Cyber Resiliency platform
- Outlined agentic-AI automation designed to offload routine work from technicians
- Detailed billing simplifications and the end of High Watermark pricing on several flagship tools
Succar on MSPs’ Turning Point
CEO Rania Succar took to the stage to share that the MSP industry is at “a crossroads.” Partners can either “drift towards becoming commoditized, or lead the change towards becoming truly indispensable in this moment of transformation,” she said in her keynote.
Rania Succar on the DattoCon stage
Succar positioned Kaseya as a partner “building the next generation of our platform” to help MSPs automate workflows, unify data, and expand margins through intelligent, AI-driven operations.
“We’re going to build secure and modern APIs for each one of our offerings while unifying them, so you’ll be able to authenticate once to KaseyaOne and take advantage of the entire platform,” Succar said. “Think about the impact this will have on how third parties will integrate with Kaseya as an open ecosystem.”
Succar added that Kaseya’s massive data footprint — including 3 exabytes of backup data and 16 million endpoints — gives it unmatched visibility into the SMB ecosystem.
“With this unified data layer, you’re going to be able to harness advanced intelligence insights,” she said. “We’ll be able to automate all your workflows through things like ticket triage and deliver for you the most advanced AI in the industry.”
INKY Anchored the Security Story
Kaseya’s acquisition of INKY, an AI-powered email security provider, extended its end-to-end protection strategy. The technology uses generative AI, behavioral analysis, and real-time user coaching to detect phishing and impersonation attempts.
Jim Lippie and Dave Baggett discuss the INKY acquisition.
INKY will be available as both a stand-alone solution and included in Kaseya 365 User. This will make it easier for MSPs to deliver enterprise-grade protection at SMB scale.
“It’s been clear to us for a while that perfect detection of malicious e-mails now requires you to look at signals outside of the e-mails themselves,” said INKY CEO and Founder Dave Baggett. “Integration with the Kaseya platform will give us massive amounts of additional signal that will let us significantly improve the detection capabilities.”
Other Major Announcements
The opening keynote at DattoCon also focused on several new opportunities for partners.
Datto SIRIS 6 and Entra ID Backup Expanded Resilience
Kaseya Chief Product Officer Jim Lippie introduced Datto SIRIS 6. The Datto BCDR product is 50% faster, scalable from 2TB to 25TB, and “the lowest price point in the market,” he said.
Jim Lippie shows off the Datto SIRIS 6 at the DattoCon opening keynote.
Lippie also unveiled Datto Backup for Microsoft Entra ID, a new identity-data backup solution designed to restore users, groups, and roles after deletions, misconfigurations, or attacks. The new Entra ID backup is included free in Kaseya 365 User, with an additional six-month free trial for SaaS Protection and Spanning users.
Unified Cyber Resiliency and Agentic AI for 2026
As part of the opening keynote, Kaseya previewed a unified Cyber Resiliency platform launching in Q2 2026. The platform will consolidate multiple backup use cases into one experience with pooled storage, integrated security, and AI-based risk scoring.
Lippie described it as a solution for technicians juggling multiple portals by offering a single view across clients and workloads.
Later, Vice President of Engineering Paul Burke detailed Kaseya’s Digital Workforce. Launching in Q2 2026, this native, agentic-AI automation system uses “digital specialists” capable of reasoning, learning, and executing routine MSP tasks autonomously.
Paul Burke shares insights on Digital Workforce.
“An external tool is guessing,” Burke said. “Our platform knows.”
AI Direction, Operational Fixes, and Partner Experience Gains
Kaseya confirmed it will end High Watermark pricing for Datto RMM, SaaS Protection, and Autotask effective December 1, 2025. Instead, the company will shift to a model of committed minimums and variable consumption.
Kaseya also introduced invoice consolidation, usage visibility, and a CSV-based invoice comparator to help partners track consumption trends.
For attendees like Adam Swanner, resolving issues in areas like invoicing was a big plus.
“I was glad to hear that Kaseya is improving that. That’s very important,” Swanner, project services manager at Jackson Thornton Technologies in Alabama, told ChannelPro. “It’s something our management group has really been concerned about.”
Kaseya’s announcements balanced future-focused AI initiatives with long-awaited process improvements.
The company’s emphasis on AI-driven tools resonated for attendees like Swanner. “We don’t really know where to start with AI. Finding somebody that we can partner up with that can guide us down that path and provide tools that has that built in, that’s really exciting.”
The Road Ahead
Kaseya used DattoCon 2025 to lay out its AI-driven blueprint for MSP growth. From email security to automation and pricing reforms, the company signaled a commitment to make IT management smarter, simpler, and more profitable for partners worldwide.
Anjali Fluker is senior channel editor for The ChannelPro Network, where she covers news, trends, and best practices for the MSP community. She specializes in telling the stories that matter to IT providers serving the SMB market. When she’s not reporting on the latest in managed services, she’s connecting with channel pros at industry events across the country.
Images: Anjali Fluker/ChannelPro
