Business Strategy
Channel Insights
Stay Connected
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.


333 West San Carlos Street
San Jose, California 95110
United States


ChannelPro Network Awards

hello 2
hello 3


September 21, 2022 |

Channel Pros Expand Suppliers and Tools to Meet Procurement Challenges

Research from QuoteWerks identifies supply chain or sourcing delays as the biggest hurdle in the quote and proposal creation process.

MORE THAN TWO YEARS after the start of the global pandemic and months into an inflationary trend, channel pros face a variety of IT procurement challenges. According to the 2022 QuoteWerks Trends in IT Procurement report, they are meeting them by expanding their supplier networks and utilizing tools to speed the quoting and approval process.

No surprise that almost 50% of respondents cite supply chain or sourcing delays as their biggest hurdle in the quote and proposal creation process. Other pain points include product availability (19%), obtaining prices from vendors and distributors (9%), and creating configurations or determining what to quote (10%).

Sourcing options have expanded with the rise of online marketplaces and vendor-direct websites, the report notes, and channels pros are taking advantage of that to mitigate pricing, availability, and delivery issues along with shifting customer requirements. Half of the survey respondents currently work with four or more distributors, and nearly 20% leverage at least six suppliers. Only 11% work with just one to two.

Source: 2022 QuoteWerks Trends in IT Procurement

Despite all the options, 68% are sourcing their IT products from distributors, followed by e-tailers (39%), brick-and-mortar stores (6%), and vendors (4%).

More than half (53%) of the respondents say the quoting process requires approximately one hour on average, but 25% say it takes more than three hours.

A majority (60%) of respondents employ automation to manage customer RFQs, while one-third use email and 2% present quotes and proposals in person. Moreover, approximately 80% of respondents report using a PSA to automate sales and procurement activities, including integrating with quoting applications.

The report notes that channel pros who generate and deliver quotes faster than the competition have a better likelihood of a successful close. Given that 56% of the respondents procured more than $500,000 in hardware and supplies over the past 12 months, and 25% secured between $100,000 and $500,000, there is plenty of incentive for expedition.

Image: iStock

Editor’s Choice

Jabra Unveils Jabra+ for Admins, but There’s a Lot More Coming for Partners

February 16, 2024 |

Jabra takes first step in it’s journey towards full device management, but it’s only the beginning.

Copilot for Microsoft 365 is Here, and it’s a Golden Opportunity for MSPs

February 12, 2024 |

Experts weigh in on the significance of AI in Microsoft 365, and what MSPs need to know to prepare customers, and how to capitalize on the opportunity.

ChannelPro LIVE: Chicago Kicks Off Managed IT Services-Focused Events Series

February 6, 2024 |

Regional event in the Windy City brings together MSP peers and world-class vendors for networking opportunities and key educational sessions.

Related News

Growing the MSP

Explore ChannelPro

Reach Our Audience