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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.


333 West San Carlos Street
San Jose, California 95110
United States


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June 18, 2020 |

Dell Records Ups and Downs in Tumultuous First Quarter

Sales of client hardware through the channel rose by double digits thanks to spiking demand for work-from-home gear. Sales of storage products, however, dropped by double digits amid declining infrastructure spending.

The last three months have been a roller coaster ride for many channel pros. Turns out the same’s been true for industry giant Dell Technologies too.

“It’s probably one of the most interesting quarters any of us have navigated,” says Cheryl Cook, Dell’s senior vice president of global channel marketing. “None of us have operated in a climate quite like this before.”

Cook spoke with ChannelPro three weeks after Dell posted results for its first fiscal quarter, which ended May 3rd and was marked by exploding COVID-19 infection rates, a massive, overnight spike in remote work, and a ferocious economic contraction. Dell’s Q1 fiscal performance reflected all those factors, according to Cook.

On the plus side, skyrocketing demand for laptops, desktops, monitors, and other work-from-home gear fueled a 12% year-over-year jump in sales through the channel of products from Dell’s Client Solutions Group. An associated shift from on-premises to cloud-based workloads, meanwhile, helped drive an 89% year-over-year sales revenue increase for Dell’s VMware unit.

Cook expects remote work to remain an opportunity for Dell and its partners, moreover, even as distancing measures ease and economies reopen. 

“You’re going to see some workforces stay in a hybrid model where they’re [both] working remote and returning to site,” she says. Eager to keep people productive and secure when connecting from home, Cook continues, companies that scrambled to get any technology available out to their employees earlier this year have begun investing in more modern, effective, carefully assembled collections of hardware, software, and accessories.

“We’ve seen them move to wanting to really harden the environment and make sure that if we’re going to be in this certain situation for an extended period of time and not just a temporary time, how do we ensure that it’s done right,” she says.

To simplify that process, Dell has rolled out work-from-home solution bundles for various user types that include devices, security applications, software from VMware, and services. A package for basic knowledge workers who spend their days on email and videoconferences, for example, might be built around one of Dell’s Latitude laptops. A bundle for architects or financial analysts who need more processing power might feature a Dell Precision workstation.

The relatively good news for Dell’s client business during Q1 stands in contrast to the less encouraging performance of its infrastructure group. Sales through the channel of server hardware dropped 3% year over year, and storage sales through the channel dropped an even steeper 10%.

“When [offices] were closed and data centers were closed, a lot of the infrastructure type opportunities saw a little bit of a slowdown,” Cook explains. 

That’s despite the $9 billion of financing Dell made available to partners through its Dell Financial Services unit two months ago, which was accompanied by 0% interest rates on server and selected storage products and the ability to defer first payments on infrastructure hardware up to 180 days. In effect through July, those programs have been popular, according to Cook.

“Our partners have really been leveraging and taking advantage of that,” she says.

The free training courses Dell has been providing in recent months have been popular in the channel as well. Stuck at home with less to do than usual and more time available, some 15,600 people at 1,690 companies earned technical credentials during Q1.

“We saw just a huge interest level in partners wanting to leverage the time to up their skills,” Cook notes.

In case there wasn’t enough change to deal with in the last quarter, February is when oversight of worldwide commercial and partner sales switched from former President and Chief Commercial Officer Marius Haas to incoming President of Global Sales and Customer Operations Bill Scannell.

“It’s actually been a very seamless, smooth transition,” Cook says, adding that Dell has also made continued progress on its continuing efforts to simplify partner program rules, processes, and tools. The company has replaced multiple deal configurators with a new, unified system, for example, and further streamlined its deal registration process.

Previously introduced incentive programs aimed at expanding Dell’s customer base have proceeded despite the pandemic as well. “We actually saw the channel deliver over 15,000 net new customers” in Q1, Cook reports.

In aggregate, she argues, Dell’s partners did an admirable job of sustaining momentum despite considerable headwinds. “I’m actually pretty proud of the results,” says Cook, who is wary of predicting the future given the year’s unpredictability to date, but hopeful nevertheless.

“I’m an optimist at heart,” she says.

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