VMware and Mitel have integrated Mitel’s Contact Center Solution with VMware View, enabling contact center managers to deploy and manage agents anywhere globally. Mitel is also offering Mitel’s virtualized Unified Communicator Advanced Client software for VMware View, giving contact center employees access to a cloud-based unified desktop and communications device.
Desktop virtualization using VMware View decouples desktop components from physical devices. When used in conjunction with Mitel’s Contact Center Solutions, contact center and communications applications can be deployed in a virtual desktop environment, enabling IT departments to extend the desktop and mobile environment to anywhere an end-user has an Internet connection.
Get more information on Mitel Contact Center Solutions, and view a demo at VMware’s Partner Exchange 2012, currently taking place in Las Vegas through Thursday, February 16.