Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
Erick and Rich discuss analyst data underscoring why channel pros must be customer experience masters, discourage MSPs from giving assessments away for free, and describe a rare instance in which a river of melted butter wasn’t a good thing.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Do you like pickles? Do you like them enough to reach into a black box supposedly full of them and eat whatever comes out? We recommend re-thinking matters if your answer was yes.
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Biometrics and other technologies that enable passwordless sign-ins are gaining momentum, but lack of standards and legacy applications remain hurdles to adoption.
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As the security vendor’s first-ever vice president of worldwide partner ecosystems, the AvePoint, Palo Alto, and Ingram Micro veteran will serve as a liaison between his new employer and an increasingly diverse, complex channel.
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Designed for MSPs with limited in-house security expertise, the new product automatically maps threats to the MITRE ATT&CK framework and lets users perform remediation measures from directly within the same dashboard that displays alerts.
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The company is rapidly staffing up a team tasked with helping MSPs get a security practice off the ground and a separate team led by CISO Patrick Beggs (pictured) charged with protecting ConnectWise products from external attack.
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