Erick and Rich share thoughts on the latest ChannelPro State of the Channel survey, suggestions on leveraging ChatGPT to boost productivity and strengthen client relationships, and some very special news about the future of this podcast.
Erick and Rich discuss why news from Nerdio and Microsoft made this a big week in cloud management, why it’s never too soon to get rid of a toxic employee, and why getting a victory tattoo of your favorite team BEFORE the big game can be a bad idea.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
The unified communications platform now displays call-related data for workgroups, supports more flexible search parameters, and interoperates with both the IT Portal documentation solution and the Busylight call status device (pictured).
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As organizations everywhere turn to remote team collaboration, Avaya is providing more free software to stay engaged, productive and connected
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The unified communications vendor fast-tracked development of the browser-based tool, which was originally slated to reach market in June, to help its partners support end users struggling to stay productive while working from home.
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Amidst unprecedented demand across portfolio, company expands complimentary “Emergency Remote Work Kit” offerings with addition of GoToConnect UCC platform.
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The international company is embracing the work from home initiative required by businesses and numerous governments by enabling employees to work remotely.
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The recently introduced enhancements provide more control over what data the unified communications integration platform exchanges with ConnectWise Manage and Autotask PSA, and provides greater visibility into unanswered calls, among other topics.
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Now majority owned by private equity, the unified communications-as-a-service vendor plans to use the extra capital at its disposal to add tools, double headcount, and further simplify its solutions.
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The deal with Sverica Capital Management positions the UCaaS vendor, which sells exclusively through MSPs, to expand its partner base more rapidly, according to CEO Zane Conkle (pictured), who will continue to lead the firm.
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