Topic: VoIP/UCaaS
How Thread’s Voice AI Helps MSPs Capture Missed Opportunities in Service Desk Calls
Co-founder and Chief Magic Officer Mark Alayev explains how voice interactions offer a great opportunity for MSPs.
How Thread Modernized Ticket Intake at CCS Technology Group
Thread’s automation platform reduced dispatcher workload and helped CCS standardize ticket triage across channels.
Key Channel Headlines: NinjaOne Expands Platform, Dell Private Cloud Deploys Nutanix, and More MSP News
NinjaOne expands its platform to lead this week’s headlines. Plus, news from Dell, Sophos, Arctic Wolf, and more.
5 Ways MSPs Can Rethink Connectivity: The Hidden Opportunity in Your Stack
Maximize your business potential by leveraging collaborative “Carrier Evolved” relationships.
Key Channel Headlines: Barracuda Expands BarracudaONE, Gradient MSP Launches MSP Studio+, and More
BarracudaONE unveils new capabilities for MSPs, plus news this week from Gradient MSP, GTIA, Aryaka, ASCII Group, and more.
Key Channel Headlines: Kaseya Unveils Major AI and Backup Innovations, Barracuda Research, NUSO, and More
Kaseya’s slew of announcements at DattoCon 2025, Barracuda’s Reasearch, and NUSO’s new partnership with Zoom, and more
Key Channel Headlines: Wildix Rolls out Fully Embedded Agentic AI, Secureframe and Coalfire Unite, and More
Agentic AI for UCaaS is introduced by Wildix, along with news from Sophos, Secureframe, Coalfire, Epson, industry survey results, and more.
Voice of the Vendor: Robin Robins TMT, Dallas
Join Joel Zaidspiner live at Robin Robins’ annual Boot Camp. In this episode, he speaks with Beachhead Solutions, PayEm, Crewhu, and Reinvent Telecom.
Key Channel Headlines: IRONSCALES Introduces Deepfake Protection to the Industry, Lenovo Unveils New Data Storage Solutions, and More
IRONSCALES unveils an industry-first with deepfake protection, and news from Lenovo, Axionius, Veeam, Verizon, and more.
Ooma’s Kathy Mazza on Earning ‘Mailbox Money’ by Slaying the Copper Monster
We dive into Ooma’s aggressive push into POTS line replacement with its AirDial solution, an opportunity for MSPs to earn “mailbox money”.
Company Spotlights
