IT and Business Insights for SMB Solution Providers

PSA

News
March 21st, 2019 | Rich Freeman
The new offering provides access to product and technical support staff, partner resources, and co-brandable marketing materials that third-party vendors can use to create and promote connections to Datto’s products more easily. - read more
 
News
March 13th, 2019 | Rich Freeman
New capabilities introduced today by cloud exec Renee Bergeron (pictured) are designed to help channel pros mimic the best practices of resellers who emphasize client acquisition and customer service rather than backend operational processes. - read more
 
Resource
March 13th, 2019 | Rich Freeman
Jason Magee, the recently appointed CEO of ConnectWise, spoke this morning at the Ingram Micro Cloud Summit about what the future holds for the managed services software maker following its sale to Thoma Bravo. Hear for yourself what he said. - read more
 
News
March 12th, 2019 | Rich Freeman
The new functionality, which provides access to information about tickets associated with specific contacts and configurations, underscores IT Glue’s continued dedication to integration with competitors of parent company Kaseya, according to VP of Product Luis Giraldo (pictured). - read more
 
Press Release
February 27th, 2019 | ChannelPro
Arm and leading security testing labs collaborate to provide independent evaluation of Platform Security Architecture (PSA) implementations in IoT devices Arm, Brightsight, CAICT, Prove&Run, Riscure, and UL establish PSA Certified to build trust in connected devices and grow IoT deployment - read more
 
Video
February 4th, 2019 | Rich Freeman
Breaking news! Barracuda Networks has entered the RMM market, and co-hosts Erick Simpson and Rich Freeman are all over it. You'll also hear Erick's advice on how and when to bill clients for assessments and Rich's favorite Super Bowl LIII prop bets. - read more
 
News
February 1st, 2019 | Rich Freeman
Equipped with integrated PSA, RMM, CRM modules and more, the new system seeks to maximize efficiency by automatically opening, categorizing, prioritizing, and assigning tickets and then stepping technicians through standardized resolution procedures. - read more
 
News
January 31st, 2019 | Rich Freeman
A free addition to the company’s RMM, PSA, and anti-virus suite, the new resource includes tools and advice for landing new customers with the help of search engine advertising, social media, and other digital marketing tools. - read more
 
Press Release
January 29th, 2019 | ChannelPro
Chris Owen will lead product development and integration projects for award-winning business automation software. - read more
 
News
January 8th, 2019 | Rich Freeman
Formerly the company’s president and COO, Weller succeeds company founder Austin McChord, who stepped down from that role last fall. - read more
 

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