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ChannelPro Stack Up Podcast - where MSPs and IT Integrators up their stack by learning how different solutions stack up.
Erick and Rich share thoughts on the latest ChannelPro State of the Channel survey, suggestions on leveraging ChatGPT to boost productivity and strengthen client relationships, and some very special news about the future of this podcast.Latest Slideshows
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With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Managed Services
Video
January 20th, 2023 | ChannelPro
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
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News
January 18th, 2023 | Rich Freeman
Called Pia aiDesk and first unveiled last year, the new system uses machine learning and natural language processing to help MSPs analyze, route, and resolve level 1 and 2 service tickets automatically.
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Resource
January 13th, 2023 | ChannelPro Weekly
If you want to sell your business, be prepared to kiss a lot of…jerks. So says Rory Sanchez, formerly of True Digital Security, in an insightful conversation about his exit process with Matt, Rich, and returning guest host Rayanne Buchianico, of ABC Solutions, PSA Impact, and Sell My MSP.
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Video
January 13th, 2023 | ChannelPro
Erick and Rich discuss analyst data underscoring why channel pros must be customer experience masters, discourage MSPs from giving assessments away for free, and describe a rare instance in which a river of melted butter wasn’t a good thing.
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Video
January 6th, 2023 | ChannelPro
Back in action for 2023, Erick and Rich discuss what hardware trends from CES mean for the SMB channel, the importance of diversifying your lead generation activities, and a coder who turned to Office Space for criminal inspiration instead of laughs.
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Blog Entry
December 29th, 2022 | Erick Simpson
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December 23rd, 2022 | ChannelPro Weekly
It’s the most wonderful time of the year! And Matt and Rich can think of no finer way to celebrate it than by hosting a great big podcast party featuring 24 of this year’s fabulous guest hosts. Actually, this episode is more like four mini-parties in which subsets of those guests discuss security and cloud computing trends from 2022, managed services trends in 2022, and predictions for 2023.
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Video
December 16th, 2022 | ChannelPro
Erick and Rich make a prediction for cyber insurance in 2023 (and no, it’s not just higher prices), urge you to make hanging out with smart people a new year’s resolution, and invent a new measure for global well-being: the Erick Simpson Santa Scale.
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Video
December 9th, 2022 | ChannelPro
Erick and Rich discuss why CompTIA’s new Cybersecurity Trustmark fills a need in the channel, why you should consider giving your website a makeover, and why the police shouldn’t need to explain that driving with both windshields covered in snow is illegal.
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