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This week, Erick and Rich take a look at ChannelPro’s annual industry preview article for 2021, explore the importance of reviewing your performance in 2020, and discuss the wisdom of sampling a new variety of gin made with Elephant dung.
Erick and Rich greet the new year with a look at SolarWinds MSP’s new name, the new business plan you should be drafting right now, and the amusing fallout from a little too much holiday drinking for a reveler in the U.K.Latest Slideshows
- ChannelPro 5 Minute Roundup for the Week of January 18th, 2021
- ChannelPro 5 Minute Roundup for the Week of January 11th, 2021
- Kaseya Sees “Boom Year” Ahead
- Peer to Peer: Off the Cuff with Juan Fernandez
- ChannelPro 5 Minute Roundup for the Week of January 4th, 2021
- ChannelPro 5 Minute Roundup for the Week of December 28th, 2020
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Documentation
News
December 10th, 2020 | Rich Freeman
The company showcased those and other enhancements yesterday during its online MSP Technology Day event.
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News
November 10th, 2020 | Rich Freeman
The platform, named ConnectWise Fusion, is designed to unify the vendor’s 18 product families by enabling them to share common data stores, reporting tools, and network discovery engines, according to Chief Product Officer Jeff Bishop (pictured).
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Blog Entry
October 22nd, 2020 | Karl Palachuk
“The way you do anything is the way you do everything.”
— Tom Waits
I love this quote—even if it’s not always true. It goes hand in hand with “You can’t judge a book by its cover.” Everyone does judge a book by its cover: That’s how we decide which books to buy.
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Blog Entry
October 1st, 2020 | Karl Palachuk
Perhaps the luckiest thing that happened to me in 1995 is that I read The E-Myth Revisited by Michael Gerber for the first time. (I have re-read it many times since then.)
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News
September 29th, 2020 | Rich Freeman
Announced at the vendor’s online GlueX conference, the enhancements include PSA and RMM integrations that signal longer-term ambitions to turn IT Glue’s documentation system into a centralized console for most of a technician’s day-to-day work.
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Blog Entry
September 8th, 2020 | Karl Palachuk
The Most Important Checklists for Any I.T. Service Provider – W508
Totally Revised!
Taught By: Karl W. Palachuk & Manuel Palachuk
- Five Tuesdays - Sept 15 - Oct 13, 2020 -- Register Now
- All classes start a 9:00 AM Pacific / Noon Eastern
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Blog Entry
September 2nd, 2020 | Karl Palachuk
I was looking through my statistics over on YouTube. I have almost 1,000 videos posted there. Over 250 are "SOP" (standard operating procedure) videos for IT service providers.
As I was browsing the most-viewed list, I realized that there's power in the so-called Hive Mind. What people are viewing most turns out to be a great introduction to some of the most important things you need to know to run your business well.
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News
August 25th, 2020 | Rich Freeman
“If you boil them all down, they’re about MSPs being able to be more efficient,” says Chief Strategy Officer Mike Puglia (pictured) of the changes, which Kaseya discussed during its 2020 Connect IT conference.
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Blog Entry
July 8th, 2020 | Karl Palachuk
Key Performance Indicators for IT Service Managers
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News
July 2nd, 2020 | Rich Freeman
The security features, in particular, arrive at a time when the documentation platforms and other systems MSPs store sensitive data in are increasingly under attack from cybercriminals.
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