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Conducted by the Tech Writers Bureau staff of technology reviewers, editors, and writers during January of 2019; this report compares fea -
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Side by side for a (possibly) record setting third time straight, co-hosts Erick Simpson and Rich Freeman report from the Ingram Micro Cloud Summit, debate going all in on one distributor, and break the rule against crying over spilled milk, or rather beer in this case.Interview
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Documentation
Blog Entry
March 15th, 2019 | Karl Palachuk
Just finished posting part six of a six-part series on tuning up your service board.
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Article
January 11th, 2019 | Colleen Frye
Liongard’s Roar platform for MSPs automates system discovery and documentation across the IT stack.
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News
January 9th, 2019 | Rich Freeman
The hiring comes several months after Slutskin began consulting for the documentation vendor and several months before the introduction of forthcoming integrations with management products from Datto and Kaseya.
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News
December 19th, 2018 | Rich Freeman
The acquisition, which officially finalizes a deal agreed to privately some two years ago, will not affect IT Glue’s interoperability with managed services products from competing vendors, according to Kaseya CEO Fred Voccola.
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Download
December 6th, 2018 | ChannelPro Weekly
Joined by MSP Vince Tinnirello, of Anchor Network Solutions, Matt and Rich dive deep into the Datto-Autotask merger one year later, operational efficiency best practices, and marketing fundamentals.
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News
November 1st, 2018 | Rich Freeman
The vendor plans to use price cuts, free trial deployments, no-fee onboarding, and other measures to drive adoption of its flagship solution by both newcomers to documentation software and customers of competing vendors, including market leader IT Glue.
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November 1st, 2018 | ChannelPro Weekly
What kind of sandwich do you see when you look in the mirror? Something to ponder while you listen to Matt, Rich, and guest host Joshua Liberman rap about the news from IT Glue’s GlueCon event, SolarWinds MSP’s outsourced SOC offering, a new cloud management platform from Linksys, a review of the Lenovo ThinkPad X1 Carbon (6th Generation), and more.
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News
November 1st, 2018 | Rich Freeman
The much-requested enhancement, which lets MSPs share documents via their own SSL-enabled URL, arrives alongside new Office 365 licensing synchronization and the addition of configurations and flexible assets to the IT Glue mobile app.
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News
October 12th, 2018 | Rich Freeman
MSPs can now buy IT Glue’s flagship documentation solution in quantities less than five seats and place orders online without calling a salesperson.
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Blog Entry
October 5th, 2018 | Karl Palachuk
If you're looking for some good resources to bookmark, start here:
Have you seen our YouTube Channel? We've got over 450 Videos over at https://www.youtube.com/user/smallbizthoughts.
Among them you'll find an SOP Playlist with over 160 quick SOP Videos.
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