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Erick and Rich discuss a new grass-roots channel pro professional association, why MSPs must resist the temptation to slip back into bad habits when adversity strikes, and the drawbacks of building a staircase on top of bowling balls.
This week, Erick and Rich discuss the story everyone’s discussing—Kaseya’s RMM breach—plus when and how to adjust your compensation plan and a bargain-priced real estate listing with an unusual waterfront view.Latest Slideshows
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Documentation
News
May 5th, 2021 | Rich Freeman
The new features, which join others unveiled today during the documentation vendor’s GlueX partner conference, are evidence of IT Glue’s continued investment in innovation, according to General Manager and CTO Nadir Merchant (pictured).
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News
May 4th, 2021 | Rich Freeman
Integrating IT Glue’s documentation software with myITprocess, a TruMethods solution for providers of virtual CIO services, will make running a vCIO practice easier and more profitable for MSPs, according to TruMethods President Gary Pica (pictured).
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Blog Entry
April 28th, 2021 | Karl Palachuk
In Episode 25 of the Cheeky Sales Coach, I mentioned a Model Sales Funnel Spreadsheet you can create in Excel. Then I went ahead and made one for you.
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News
April 12th, 2021 | Rich Freeman
The new functionality is one item on a long list of updates and integrations for the company’s RMM, PSA, security, BDR, and other MSP solutions.
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News
December 10th, 2020 | Rich Freeman
The company showcased those and other enhancements yesterday during its online MSP Technology Day event.
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News
November 10th, 2020 | Rich Freeman
The platform, named ConnectWise Fusion, is designed to unify the vendor’s 18 product families by enabling them to share common data stores, reporting tools, and network discovery engines, according to Chief Product Officer Jeff Bishop (pictured).
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Blog Entry
October 22nd, 2020 | Karl Palachuk
“The way you do anything is the way you do everything.”
— Tom Waits
I love this quote—even if it’s not always true. It goes hand in hand with “You can’t judge a book by its cover.” Everyone does judge a book by its cover: That’s how we decide which books to buy.
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Blog Entry
October 1st, 2020 | Karl Palachuk
Perhaps the luckiest thing that happened to me in 1995 is that I read The E-Myth Revisited by Michael Gerber for the first time. (I have re-read it many times since then.)
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News
September 29th, 2020 | Rich Freeman
Announced at the vendor’s online GlueX conference, the enhancements include PSA and RMM integrations that signal longer-term ambitions to turn IT Glue’s documentation system into a centralized console for most of a technician’s day-to-day work.
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Blog Entry
September 8th, 2020 | Karl Palachuk
The Most Important Checklists for Any I.T. Service Provider – W508
Totally Revised!
Taught By: Karl W. Palachuk & Manuel Palachuk
- Five Tuesdays - Sept 15 - Oct 13, 2020 -- Register Now
- All classes start a 9:00 AM Pacific / Noon Eastern
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