IT and Business Insights for SMB Solution Providers

Contact Center

Press Release
May 12th, 2020 | ChannelPro
HOLMDEL, N.J., May 12, 2020 /PRNewswire/ -- Vonage (Nasdaq: VG), a global business cloud communications leader, has announced the expansion of its Vonage Contact Center capabilities - read more
Press Release
April 21st, 2020 | ChannelPro
Agreement Sets a Fast Track for the Global Rollout of NEC UNIVERGE BLUE® CONNECT and NEC UNIVERGE BLUE® ENGAGE - read more
Press Release
April 15th, 2020 | ChannelPro
LogMeIn’s GoToConnect Support Center is designed for distributed sales, service and support teams and can be deployed the same day - read more
Press Release
March 17th, 2020 | ChannelPro
Avaya has helped empower over 200,000 contact center agents to work remotely, and is working with educational institutions, healthcare providers and other organizations globally to provide complimentary video collaboration and communications solutions - read more
Press Release
March 12th, 2020 | ChannelPro
Avaya has already enabled over 150,000 agents worldwide to work remotely in response to the pandemic, and is providing global technical hotlines to help organizations maintain customer engagement and business continuity - read more
Press Release
March 10th, 2020 | ChannelPro
8x8 Cloud Voice, Chat, Video and Contact Center Solutions Now Available Allowing Leading Canadian Channel Partners to Accelerate Business Opportunities - read more
Press Release
February 4th, 2020 | ChannelPro
Integration of Nectar Diagnostics with CX Assurance raises the stakes for testing, monitoring and resolution for DevOps teams - read more
Press Release
December 3rd, 2019 | ChannelPro
Poly's EncorePro family of headsets and MDA 500QD Series audio processors round out the broadest range of devices available for dynamic contact center environments - read more
October 26th, 2019 | ChannelPro Weekly
Ah, dot matrix printers. Remember them? Remember what they sound like when they’re printing something? Matt, Rich, and guest host Manuel Palachuk do, and it’s not pretty. Good thing there’s plenty to distract them, like Intel’s new partner program, Intermedia’s new contact center-as-a-service solution, Kaspersky’s new antidrone solution, and D&H’s push into the print market. - read more


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