The new functionality lets users of Sophos Mobile who also have a TeamViewer license initiate remote support sessions from directly within the Sophos Mobile interface.
“UEM platforms like Sophos Mobile give organizations one dashboard to manage all of your endpoints,” said Petter Nordwall, director of product management at Sophos, in a media statement. “TeamViewer integration within our console keeps your admins within one tool, initiating remote sessions instantaneously, improving admin efficiency and protecting your users’ productivity, no matter where they may be located.”
The new integration requires a one-time setup through the Sophos Central management console.
“Sophos’ pioneering UEM platform continues to change the way companies centralize and manage their endpoint devices and we are excited that TeamViewer has become a strategic partner,” said Alfredo Patron, senior vice president of business development at TeamViewer, in prepared remarks. “Sophos administrators can now provide one-click remote support sessions, hiding the complexity from the user while enabling real-time problem resolution to anyone at any time.”
TeamViewer added integration with Zoho CRM and the Zoho Desk help desk solution last month.
Sophos, for its part, integrated Sophos Mobile with Microsoft’s Intune management platform in February.