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Kaseya Adds VoIP Functionality from Cytracom to its PSA Solution: Page 2 of 2

Available at no extra charge to Kaseya BMS users with a Cytracom account, the new feature automatically displays screen pops about inbound support calls and lets technicians create tickets directly from within that window. By Rich Freeman

Cytracom is open to adding similar functionality to other platforms beyond Kaseya BMS. “We have partners that are with Autotask and on ConnectWise wanting the same type of integration,” Conkle says. There are no definite plans in place to meet that request, however. “We’re not interested in building integrations for integration’s sake just to say we have it,” Conkle says. “For us to build integrations we want vendor support.” So far, he continues, only Kaseya has been willing to dedicate meaningful resources to cross-platform connectivity.

Cytracom announced a wave of new products and partner benefits last week. Among them were the vendor’s first mobile app, first browser-based desktop app, first SMS messaging tool, first custom-designed desk phone, as well as an all-new Office 365 integration.

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