IT and Business Insights for SMB Solution Providers

ChannelPro Hosts Cloud and Managed Services Online Summit

ChannelPro’s full-day Online Summit delivered proven best practices, practical instruction, and specific recommendations for creating, selling, delivering, and profiting from managed IT and cloud services. By Colleen Frye

The ChannelPro Cloud and Managed Services Online Summit, held virtually on December 2, offered attendees a full day of educational and insightful content, along with some fun, designed to bolster cloud computing best practices, boost service delivery effectiveness, and raise operational efficiency. (See it all on demand here »)

The virtual event included live, interactive sessions delivered by industry experts who provided strategies aimed at helping MSPs and IT solution providers protect their customers in the cloud, deliver stellar service, and continue to navigate the fast-changing business climate and the ongoing impact of COVID-19. In addition, attendees participated in a game-show style contest, heard ChannelPro editors quiz cloud and managed services superstars, and browsed the vendor expo.

“The Cloud and Managed Services Online Summit marked the end of another successful year of educational events that ChannelPro offered our audience,” said Michael Siggins, president and publisher of The ChannelPro Network. “While it’s been a year like no other due to the pandemic, ChannelPro and our sponsors remained committed to bringing compelling, insightful content to help MSPs and IT solution providers adapt to challenges and continue to grow their businesses.”

The educational sessions included:

Secrets of Cloud Security – Protecting SaaS and IaaS workloads in multiple clouds is more difficult, more in demand, and more lucrative than on-premises security. Panelists and expert cloud security solution providers Michael O'Hara, Michael Cocanower, and Angela Davis Dogan (pictured right) discussed the tools and techniques channel pros need to turn cloud security from headache to opportunity.

Six Questions for the Cloud Services Superstar – Our guest Steve Hall of District Computers is crushing it in cloud services right now. Attendees learned what makes him tick in this Q&A exploration of his professional best practices and personal thoughts on food, sports, travel, and more.

Peer to Peer: Service Delivery Samurai - In these two one-on-one interviews, leading-edge managed service providers Angel Rojas and Amy Babinchak (pictured below, left) answered questions about the tactics they employ to keep customers happy, systems operational, and administrative costs low.

Six Questions for the Managed Services Superstar - The Online Summit audience took another visit inside the mind of a top-tier channel pro. Greystone Technology’s Peter Melby (pictured next page), who has grown his MSP business consistently at double-digit rates, revealed some of his methods during an unpredictable, rapid-fire Q&A with the ChannelPro editorial team that also got to the bottom of Peter’s favorite Thanksgiving side dish.

The Masked Managed Services Consultant - Three masked contestants, Rayanne Buchianico, Erick Simpson, and Allen Edwards vied for the crown of best operational efficiency guru. The audience guessed their identity and named a winner!

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