Include:
Tech
Cybersecurity
Business Strategy
Channel Insights
Stay Connected
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

ChannelPro Network Awards

hello 2
hello 3

Press Releases

May 16, 2018 |

8×8 Acquires MarianaIQ to Strengthen AI Capabilities for Enterprise Communications

8×8, Inc., a leading provider of cloud phone, meeting, collaboration and contact center solutions, announced the acquisition of MarianaIQ, a high-growth Silicon Valley startup, as part of the strategic investments it has been making in AI and Machine Learning. MIQ brings deep learning capabilities to the newly announced†X Series†to transform both employee and customer experience.

8×8, Inc., a leading provider of cloud phone, meeting, collaboration and contact center solutions, announced the acquisition of MarianaIQ, a high-growth Silicon Valley startup, as part of the strategic investments it has been making in AI and Machine Learning. MIQ brings deep learning capabilities to the newly announced†X Series†to transform both employee and customer experience. The MIQ team, including founders Soumyadeb Mitra and Venkat Nagaswamy, have been leaders in applying AI and deep learning to practical business problems since 2013, and join 8×8 to strengthen AI capabilities for enterprise communications.

“8×8 has continuously evolved itself to provide best-in-class enterprise communications to our customers. With the acquisition of MarianaIQ, we are fundamentally transforming how customers and employees interact through one system of engagement, and how companies optimize valuable moments of customer engagement with one set of data in one system of intelligence,” said Dejan Deklich, Chief Product Officer, 8×8. “We are thrilled to add top notch AI talent to strengthen 8×8’s market leadership in the $40 billion-dollar enterprise engagement management market.”

Customer experience is the CIOs’ new battlefield. According to†Gartner’s 2018 CIO Agenda Survey, nearly half of CIOs plan to deploy artificial intelligence to improve customer experience. The 8×8 AI and Machine Learning team will help CIOs win the customer experience battle with these key capabilities:

  • Context-rich Customer Engagements:†The8×8 AI team will enhance the X Series single System of Intelligence Platform to weave in contextual personalization for omni-channel services. By infusing MIQ’s deep learning capabilities into 8×8’s X Series, contact center agents can have detailed information on previous interactions, complete customer history, and a 360-degree context before they even start a conversation.
  • Intelligent Call Routing:†8×8’s AI capabilities will bring intelligent call routing to call centers. As a critical component of the customer experience transformation, intelligent routing will identify the caller and the reason for the call to assign the customer to the right agent, executive or subject matter expert. This significantly speeds first-call resolution and transforms the overall customer experience.
  • Speech Analytics:†Voice of the customer insights enable companies to optimize customer experiences through data-driven decisions. With powerful Speech Analytics enabled by 8×8, companies can now analyze customer interactions for compliance, deeper insights, and agent performance purposes. 8×8’s Speech Analytics powered by Natural Language Processing technology can help agents, inside sales, and customer success teams effectively identify upsell opportunities or escalate at-risk customers to the highest-level of service.

“Acquisitions remain a key part of our strategy to continuously innovate and disrupt the enterprise communications space,” said Bryan Martin, CTO, 8×8. “We acquired Sameroom last year to enhance our team collaboration capabilities, and we are one of the very few players offering an interoperable chat system that can speak to Slack, Stride, and other enterprise-level chat applications. The acquisition of MarianaIQ is the right investment in making X Series, a single system of engagement and intelligence to deliver exceptional experience for both employees and customers.”

The financial terms of the acquisition are not being disclosed.


Editor’s Choice

MSP360 Bolsters Managed Backup Solution With Full Sharepoint Backup and Restore, Object Lock, and More

March 25, 2024 |

MSP360 CEO Brian Helwig details the latest improvements in its managed backup solutions and teases some new opportunities down the road for its partners in an exclusive ChannelPro interview.

Peer to Peer: Aurora’s Philip de Souza shares his secrets to creating a successful MSSP

March 19, 2024 | Philip de Souza

“It’s important that we understand when it comes to this whole MSP world that it’s all about the customer.”

Evolving State AI Regulations: Best Practices for Mitigating Risk

March 14, 2024 | Anurag Lal

While AI technologies can unlock tremendous business value, they also have potential risks.


Related News

Growing the MSP

Explore ChannelPro

Events

Reach Our Audience