Unified Office, Inc, a leading managed services provider offering reliable hybrid cloud-based virtual communications services and†business analytics†to small and medium-sized businesses (SMBs), announced that they are extending their award-winning†Total Connect Now Dental Management SuiteSM†(TCNDMSSM) service offering to include a new Virtual Communications ConsoleSM (TCNVCCSM), an operator console that integrates with leading Dental Practice Management Software Solutions. Based on Total Connect NowSM (TCNSM), Unified Office’s industry-leading, highly reliable voice, analytics, and IoT platform, TCNVCCSM brings customer service, voice quality, scheduling, portability, call flow management, affordability, and worker productivity to a whole new level.
“We developed TCNVCCSM so that dentists never miss a patient opportunity by never missing a call,” said Ray Pasquale, Founder & CEO of Unified Office. “The Internet has completely changed how we consume information and purchase goods and services today. We expect that products and services will be delivered in real-time and all from a one-stop-shop. In this environment putting someone on hold, or even worse, putting them through to voicemail can result in missing a new or existing patient appointment which can result in lost revenue opportunities and potential reputational harm. TCNVCCSM also provides the dental practice with increased flexibility, allowing them to make and answer calls from any location on any device.”
TCNVCCSM offers the following features.†TCNVCCSM:
- is a very powerful tool that replaces large receptionist phone consoles that typically come with most phone systems; the traditional side cars and buttons for extensions are replaced with a much simpler, more intuitive, drag and drop interface.
- integrates with the leading dental practice management software solutions, such as Dentrix, Opendental, and Eaglesoft, to incorporate detailed patient information including insurance coverage, appointments, procedures, billing information and more right into the screen.
- enables true location independence, enabling an attendant to manage multiple office locations from a single location, eliminating the need for admins at each practice office.
- provides visibility into who is on hold, how long they’ve been holding†for and other important patient information, which most PBX systems don’t offer; when a patient’s call is transferred or taken off hold all of this patient information remains with the call.
Unified Office enables dental practices to easily create and modify their own unique workflow choreography and to create their own virtual office communications environment, in addition to providing them with performance analytics and automated appointment confirmation and scheduling. Dental practices realize cost savings experienced over other options from eliminating the need for costly legacy T1 lines and/or MPLS circuits.
All of this is delivered to them in the form of a managed service where Unified Office takes responsibility for all of our customers’ services 24×7. Dental office staff can now easily forward calls to different locations at different times of the day in order to keep up with their mobile workforce that frequently moves between multiple offices or even within the same office. TCNVCCSM provides an easy to use centralized administration solution for their communications systems across all of their offices that can be accessed by the device of their choice no matter where they happen to be.
