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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

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333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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News & Articles

March 6, 2018 |

Kaseya Rolls Out Integrated Appliance-Based BDR Solution

Powered by technology from Unitrends, the new product complements the managed services software vendor’s previously introduced direct-to-cloud backup offering and fills a gap in its increasingly comprehensive product set.

Kaseya Ltd. has added an appliance-based business continuity and disaster recovery solution to its suite of IT management systems for MSPs and mid-market businesses.

The new product, named Kaseya Unified Backup (KUB), is based on technology from Unitrends MSP, a wholly owned subsidiary of Burlington, Mass.-based Unitrends Inc. In business since last December, the company makes backup and disaster recovery-as-a-service solutions for managed service providers.

Kaseya, which maintains dual headquarters in Miami and New York, already had a direct-to-cloud BDR solution powered by software from Acronis International GmbH. Like that system, named Kaseya Cloud Backup, the new one is tightly integrated with Kaseya’s VSA remote monitoring and management solution.

“This is all built within the same interface,” says Kaseya CEO Fred Voccola. “[Technicians] don’t have to leave the product.”

Complementing Kaseya Cloud Backup with an on-premises solution gives MSPs greater flexibility to meet the needs of clients with varying needs, he continues.

“I anticipate many customers will leverage both,” Voccola says of the two products.

Like an increasing number of BDR solutions, KUB includes anti-ransomware functionality capable of restoring customer infected data to its pre-encrypted state.

“It allows you to understand what moment in time the ransomware hit, and do an immediate restore to that point in time,” Voccola says, adding that the system includes tools for diagnosing how the ransomware slipped past a customer’s defenses as well.

According to Voccola, partnering with Unitrends rather than buying a BDR vendor was less likely than to alienate the many BDR vendors Kaseya does business with. Developing a solution better than those already available in house, meanwhile, would have taken too long and cost too much.

“Building something is probably not an option for this category of software at this stage in the market,” Voccola says.

The deciding factor in Kaseya’s decision to partner with Unitrends specifically on appliance-based BDR was the scalability of that company’s products.

“The product is truly enterprise class,” Voccola says, noting that SMBs with mounting data volumes and MSPs with growing customer bases both increasingly need enterprise-grade backup functionality.

“If I’m an MSP and I have 50 customers that I’m managing, I have 50 appliances, I need an enterprise-class solution,” Voccola says.

Kaseya’s internal IT department also spoke favorably of the Unitrends solution’s BackupIQ component, which uses artificial intelligence to analyze, prioritize, and automate backup-related tasks.

“They said it was incredibly effective at helping them make rapid decisions quickly as to what to do in a large complex environment, which is really what MSP’s have to do,” Voccola says.

Knowing that Unitrends had an MSP edition of its solution in the works influenced Kaseya’s decision too.

“We worked with them on that,” Voccola says, explaining that Kaseya was one of several companies to offer Unitrends inside advice on the nuances of the MSP market.

To ensure that MSPs can rely on KUB as a long-term BDR option, Kaseya negotiated an eight-year deal that requires Unitrends to place source code in escrow in both Europe and the U.S. The deal also gives Kaseya early access to upgrades as well as alpha and beta testing programs for new releases. Unlike most agreements of this sort, Voccola emphasizes, the Unitrends contract doesn’t include an M&A clause allowing Unitrends to back out of the alliance after a change in ownership.

Voccola stresses that Kaseya will continue to integrate and partner with BDR vendors other than Unitrends and Acronis.

“We don’t want to force anything on our customers,” he says. “We’re not going to be a closed environment.”

The addition of an integrated appliance-based business continuity solution to the Kaseya portfolio fits within Kaseya’s larger strategy to be an end-to-end supplier of software for all of an MSP’s needs.

“Our approach is to provide the most comprehensive, integrated suite of managed service revenue-generating software, and at the same time provide an integrated suite of MSP administrative software,” Voccola says.

In addition to both cloud-based and on-premises backup solutions, that suite includes RMM, PSA, and network management software, as well as an array of security solutions. Since May of last year, when Kaseya bought Unigma LLC, its product line has offered cloud management capabilities as well.

Multiple top names in managed services software are assembling expansive, integrated solution portfolios at present. In October, most notably, Datto Inc. merged with Autotask Corp. to create a managed services powerhouse with products spanning from RMM and PSA applications to appliance-based and cloud-to-cloud backup solutions to file sync and share, networking, power management, and cloud licensing offerings.

Datto unveiled discussed growth figures and announced updates to its Autotask Endpoint Management product today.


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