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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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October 11, 2017 |

ManageEngine Empowers IT Help Desks with Active Directory Management

ADManager Plus Features Extended to ServiceDesk Plus, ServiceNow

ManageEngine, the real-time IT management company, announced integration support for†ServiceNow,†ServiceDesk Plus, and Oracle and MS SQL databases within†ADManager Plus, its Active Directory (AD) management and reporting solution. Available immediately, these†integrations†enable technicians using ServiceNow, ServiceDesk Plus and various HR applications to easily carry out AD user management tasks, from user onboarding to deprovisioning.

ADManager Plus, a prominent enterprise IT solution, helps admins manage every aspect of Active Directory, including AD users. While ADManager Plus manages and reports on AD, Exchange, Office 365 and more, IT service management (ITSM) tools like ServiceDesk Plus and ServiceNow provide help desks with improved visibility and centralized control when dealing with IT issues. In terms of managing employee details, most HR applications use Oracle or MS SQL databases for storing user information. Instead of having these important IT management tools operate in silos, help desks can improve their efficiency by integrating the tools they use to create, update and remove user accounts.

“We’ve seamlessly integrated these popular help desk solutions and databases with ADManager Plus to revolutionize the way help desks handle AD management,” said Manikandan Thangaraj, director of product management at ManageEngine. “Technicians can now perform user account actions, such as creating, deleting, enabling, disabling and unlocking accounts, right from their help desk console. We’ve also simplified user onboarding so admins can schedule automatic AD user creation by fetching user data from HR databases.”

AD and ITSM go hand-in-hand for IT administrators who use ADManager Plus day in and day out. Much of an IT admin’s day is spent responding to requests using a service desk tool, but now that process can become more efficient by integrating ADManager Plus with a service desk.

Centralized AD Management

Technicians can now view requests and perform their required AD tasks directly in ServiceNow or ServiceDesk Plus. ADManager Plus’ integration with these help desks includes:

  • 360∞ user provisioning:†Use smart templates to simultaneously create users in Active Directory, Exchange, Office 365, G Suite and Skype for Business.
  • Password management:†Reset end users’ passwords from the help desk.
  • User account control:†Unlock locked-out AD users and enable or disable user accounts as needed.

This integration also enables end users to create requests for any of the available AD management activities through the service catalog. User onboarding has also been simplified, with options for scheduling automatic AD user creation whenever data is added to HR databases (only for Oracle and MS SQL).


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