Business Strategy
Channel Insights
Stay Connected
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.


333 West San Carlos Street
San Jose, California 95110
United States


ChannelPro Network Awards

hello 2
hello 3

News & Articles

May 17, 2012 |

Tone Software Intros Cloud-Based UC Solutions

The ReliaTel Cloud-based Management Service provides MSPs and SMBs with solutions for managing VoIP QoS, network performance, and unified communications service levels.

Network monitoring and management software developer Tone Software Corp. has announced cloud-based management service offerings of its ReliaTel VoIP and UC Service Assurance solutions.

Tone Software Intros Cloud-Based UC SolutionsThe ReliaTel Cloud-Based Management Service provides managed services providers (MSPs) and small- to medium-sized businesses (SMBs) with technology solutions for managing VoIP QoS, network performance, and UC service levels “without the burden of funding, deploying, and maintaining a premise-based business-critical software application,” says Tone Software in a press release submitted to Channel Pro-SMB.

The new ReliaTel cloud-based service aims to reduce financial and human resource investments otherwise necessary in the undertaking of converged communications management. “Unlike traditional premise installed software tools and systems, the ReliaTel Cloud service lessens the ongoing support, administration, and maintenance burden placed on IT and voice engineering teams,” states the Tone Software press release.

Moreover, the ReliaTel cloud-based offering eliminates the need to purchase host hardware and software licenses that require larger, more difficult to obtain capital budget allocations and justifications.

“Based on the cost efficiencies that the cloud architecture provides, we designed the ReliaTel Cloud-based Management Service to address pressing business and technical challenges facing both Enterprises and MSPs today — namely the alignment of the organization’s IT and financial resources with their business productivity goals and ROI expectations from advanced communications investments,” says Amit Kapoor, Tone’s director of strategic technology.

The ReliaTel Cloud offering includes remote management of faults, QoS, performance, and the network infrastructure as well as trunk and CDR reporting capabilities for many popular platforms and devices (including Avaya, Nortel, Cisco, and Windows). Users access the ReliaTel alarm portal, dashboards, and reporting facilities through the secure Web-based management portal, with full access to alarm handling, performance dashboard analytics, VoIP QoS metrics, and report generation.

The ReliaTel Cloud offering is available immediately.†


Editor’s Choice

ChannelPro DEFEND Conference Heads to NJ, Promises to Lift Cybersecurity and Profitability of MSPs

July 8, 2024 |

Register now for ChannelPro DEFEND: East in Islen, NJ, on Aug 7 and 8 for unparalleled cybersecurity learning, networking, and collaboration opportunities.

Introducing ChannelPro’s Top 20 MSPs for 2024

June 18, 2024 |

These companies lead the way in building up the IT channel, as well as ensuring that their clients run thriving businesses.

Related News & Articles

Growing the MSP

Explore ChannelPro


Reach Our Audience