Articles referenced in this episode:
Pia Officially Launches Service Desk Automation Solution
Listen to the 5 Minute Roundup podcast!†
Watch the 5 Minute Roundup on YouTube!
†
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.
Location
333 West San Carlos Street
San Jose, California 95110
United States
San Jose, California 95110
United States
WWW: acer.com
ChannelPro Network Awards
hello 2
hello 3
Podcast
January 20, 2023 | ChannelPro Network
ChannelPro 5 Minute Roundup for the Week of January 16th, 2023
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
Related Podcasts, Resources
Artificial Intelligence (AI), Cloud, Managed Services, Research & Trends, Security, Storage & Backup
Key Channel Headlines: Wasabi Launches Covert Copy, Predictions & Year-End Reports Start Flowing
December 5, 2025 | Matt Whitlock
Wasabi’s new ransomware-resistant Covert Copy feature, Syncro and CyberDrain launch Snapshot, 2026 predictions & year-end reports, and more.
One Simple Change to Transform Your MSP’s Security Strategy
December 4, 2025 | Pedro Pereira
Automation is transforming managed security by enabling MSPs to adopt proactive strategies, streamline operations, and stay ahead of evolving cyber threats.
Closing the Gap Between Vendors’ AI Ambitions and MSP Realities
December 1, 2025 | Larry Walsh
Vendors want MSPs to adopt new products, but financial risk, talent shortages, and competing priorities mean partners need more than just opportunity.
Microsoft Expands Copilot Access for SMBs: What MSPs Need to Know
November 25, 2025 | Anjali Fluker
New AI offering brings enterprise-grade capabilities into a price point and product tier built for SMB budgets and workflows.
Artificial Intelligence (AI), Cloud, Hardware, Industry Events, Managed Services, Partner Programs, Research & Trends, Security
Key Channel Headlines: Dell Technologies @ Microsoft Ignite, GTIA Cybersecurity Study, Arctic Wolf Launches New Integration, and More
November 21, 2025 | Matt Whitlock
Dell Technologies makes numerous announcements at Microsoft Ignite, GTIA Cybersecurity Study, Arctic Wolf Launches New Integration, and much more
Free MSP Resources
Business Tools
Editor’s Choice
Insights from ChannelPro DEFEND Irvine: Lessons from the Cyber Battlefield
November 17, 2025 | Anjali Fluker
Cyber pros packed the room at ChannelPro DEFEND: Irvine, where MSPs swapped theories for tactics and walked away ready to strengthen their defenses.
GTIA Research: Top Trends that MSPs Need to Know
November 17, 2025 | Jonathan Browning
The world is an uncertain place, but industry research can give your IT business a massive advantage.
A New Culture of Transparency: How ConnectWise’s Leadership Reset the Focus on MSP Partners
November 12, 2025 | Anjali Fluker
Top executives Manny Rivelo, David Raissipour, and Mari-Frances Bentvelzen shared how a renewed culture of transparency, collaboration, and accountability is reshaping the company — and the partner experience.
FREE DOWNLOAD: ChannelPro Ultimate Guide to Pricing and Bundling MSP Services
November 10, 2025 | ChannelPro Network
Are you pricing your MSP services effectively to drive success?
MSP Answer Center
November 6, 2025 | ChannelPro Network
MSP Answer Center is your go-to resource for real answers to real business challenges. We’ve covered everything from pricing to staffing to security, and we’re just getting started.