Articles referenced in this episode:
Pia Officially Launches Service Desk Automation Solution
Listen to the 5 Minute Roundup podcast!†
Watch the 5 Minute Roundup on YouTube!
†

WWW: acer.com
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.

Articles referenced in this episode:
Pia Officially Launches Service Desk Automation Solution
Listen to the 5 Minute Roundup podcast!†
Watch the 5 Minute Roundup on YouTube!
†
Cisco 360 Partner Program Unveiled, Druva Launches Threat Watch, SECNAP Announces CloudJacket MXDR platform, and much more.
Logically’s CMO unveils why a disciplined MSP growth strategy is key to driving customer satisfaction, trust, and long‑term engagement.
Protect clients from AI-powered email threats with real-time, adaptive defense and global intelligence.
IT doesn’t have to be all alerts and audits. This fun, source-backed trivia helps MSPs reinforce security fundamentals, sharpen business instincts, and learn together as a team.
Unlock the potential of MSSP AI opportunities in 2026 to achieve premium security tiers and effective risk management for clients.
Use this guide to spark industry-specific cybersecurity conversations that show you understand your clients’ risks and realities.
Find out which vendors were most-awarded during ChannelPro’s 8 in-person regional conferences!
Discover the evolving cybersecurity market trends for 2026 and how human behavior impacts security strategies for MSPs.
What do a pizza guy, an exterminator, and a fake employee badge have in common? According to one ethical hacker, they’re all potential security breaches.
MSP Answer Center is your go-to resource for real answers to real business challenges. We’ve covered everything from pricing to staffing to security, and we’re just getting started.

