Articles referenced in this episode:
Pia Officially Launches Service Desk Automation Solution
Listen to the 5 Minute Roundup podcast!†
Watch the 5 Minute Roundup on YouTube!
†
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.
Location
333 West San Carlos Street
San Jose, California 95110
United States
San Jose, California 95110
United States
WWW: acer.com
ChannelPro Network Awards
hello 2
hello 3
Podcast
January 20, 2023 | ChannelPro Team
ChannelPro 5 Minute Roundup for the Week of January 16th, 2023
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
Related Podcasts, Resources
Artificial Intelligence (AI), Cloud, Managed Services, Networking, Partner Programs, Research & Trends, Security, Software, Storage & Backup
Key channel headlines: ConnectWise puts AI agents to work, Cisco expands partner incentives and more
October 30, 2026 | Matt Whitlock
ConnectWise agents, new Cisco partner incentives and the expansion of Destination AI from TD SYNNEX headline this week’s MSP roundup.
How compliance and governance challenges are complicating agentic AI adoption
October 30, 2026 | Sam Valme
AI has the potential to transform entire industries in positive ways, but the right support is critical. That’s where MSPs can find opportunities.
Artificial Intelligence (AI), Business Strategy, Industry Events, Managed Services, MSP Answer Center
Your MSP’s next growth opportunity may be an existing client
October 27, 2026 | Joel Zaidspiner
TD SYNNEX’s Jessica McDowell urges providers to look for expansion opportunities in existing accounts, free up staff time and use outside expertise to fill service gaps.
AI’s surprise bills could become an MSP’s next recurring service
October 27, 2026 | Joel Zaidspiner
TD SYNNEX’s Francisco Criado reveals an opportunity for partners to help customers understand AI consumption, control spending and build ongoing financial oversight into their services.
Artificial Intelligence (AI), Cloud, Industry Events, Managed Services, Partner Programs, Security, Software
How 6 tech vendors are helping MSPs tackle everyday challenges
October 26, 2026 | Ray Lyons
From cleaning up Microsoft 365 environments and cutting wasted cloud spending to automating threat response and managing AI risks, these solutions offer practical ways to improve service delivery and profitability.
Free MSP Resources
Editor’s Choice
ChannelPro Special Report: Edition 4, 2026
October 22, 2026 | ChannelPro Team
ChannelPro’s latest digital publication delivers tactical insights and real-world stories for IT providers.
ConnectWise incident highlights how MSPs can strengthen Microsoft 365 application security
October 19, 2026 | Matt Whitlock
ConnectWise’s response and findings from Guardz and Huntress offer practical steps for reviewing trusted integrations, starting with the MSP’s own tenant.
FREE DOWNLOAD: ChannelPro ultimate guide to AI and automation for MSPs
October 5, 2026 | ChannelPro Team
Whether you’re looking to automate repetitive tasks, integrate AI-driven security solutions, or measure the success of your automation efforts, this guide is designed to help you harness the power of AI to grow and scale your MSP.
How the top MSSPs turn recognition into revenue
October 2, 2026 | Jonathan Browning
Industry awards can help turn credibility into stronger sales conversations, measurable pipeline and deeper industry relationships.
MSP Answer Center
June 4, 2026 | ChannelPro Team
MSP Answer Center is your go-to resource for real answers to real business challenges. We’ve covered everything from pricing to staffing to security, and we’re just getting started.