Erick and Rich discuss Kaseya’s revised auto-renewal policy, how to keep new managed service clients happy during onboarding, and an interesting job listing for anyone who likes the sound of sleeping for a living.
Erick and Rich discuss favorite insights from Service Leadership’s new industry profitability report, what makes for a good—and bad—statement of work, and how a 13-year-old on her way to medical school next year makes us all look like slackers.
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Announced at the vendor’s online GlueX conference, the enhancements include PSA and RMM integrations that signal longer-term ambitions to turn IT Glue’s documentation system into a centralized console for most of a technician’s day-to-day work.
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“If you boil them all down, they’re about MSPs being able to be more efficient,” says Chief Strategy Officer Mike Puglia (pictured) of the changes, which Kaseya discussed during its 2020 Connect IT conference.
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The Graphus solution, which Kaseya has integrated with products from its ID Agent unit, uses artificial intelligence to detect and block threat-bearing emails, offering an added layer of defense against ransomware and business email compromise attacks.
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In a virtual keynote yesterday and interview on the ChannelPro Weekly podcast, Kaseya CEO Fred Voccola (pictured) outlined how MSPs with the right tools will be poised for growth when the economy begins recovering.
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The new and forthcoming enhancements are designed to help MSPs increase productivity and profitability by spending less time switching between systems, according to Kaseya exec Mike Puglia (pictured).
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The company’s outsourced NOC and help desk services, as well as its RMM virtual administrator service, now support Datto RMM, Datto’s Autotask PSA solution, and Kaseya’s VSA platform.
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The new solution, called Passly, combines two-factor authentication, password management, and single sign-on functionality with dark web reporting. It builds upon and will eventually supplant parent company Kaseya’s AuthAnvil solution.
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Called Helix, the new add-on for the vendor’s BDR solution draws on artificial intelligence to identify and address the sources of backup failures without human intervention.
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Aimed at medium-sized businesses with in-house IT departments, the new service offers Spanning resellers a fresh source of recurring revenue while helping end users turn a solution for recovering from data breaches into a tool for preventing them as well.
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