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January 28th, 2021 | Rich Freeman
Drawing on the manufacturer’s TechPulse platform, the four offerings are designed to help partners and IT departments anticipate problems before they occur and resolve issues that do occur faster.
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Blog Entry
January 22nd, 2020 | Karl Palachuk
CX - Customer Experience - is becoming more important every year. Why? Primarily because of two factors: 1) The Cloud and 2) Clients have more choices than ever.
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Blog Entry
February 21st, 2016 | Karl Palachuk
Walter recently posted a bad experience on Facebook regarding a contract employee at British Airways. This customer "service" rep uttered one of the worst phrases you can ever speak in a customer-facing position: "It's not my job." There are a thousand other things you can say in these situations, including:
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Blog Entry
July 15th, 2015 | Eric Ligman
Here we are, the third day to Worldwide Partner Conference 2015 Day 2 here in Orlando, FL!
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July 14th, 2015 | Eric Ligman
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July 14th, 2015 | Eric Ligman
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July 13th, 2015 | Eric Ligman
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July 13th, 2015 | Eric Ligman
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July 12th, 2015 | Eric Ligman
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