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Best Practices

News
July 6th, 2018 | ChannelPro
Called MSP Institute and composed of webinars, videos, and podcasts, the new educational resource provides advice and training on a variety of business, sales, marketing, and technical topics. - read more
 
Video
July 2nd, 2018 | ChannelPro
Rich is…where exactly? Looks like a hotel conference room maybe. Anyway, he and his supposedly vacationing co-host Erick have plenty on their mind about SonicWall’s move upmarket into the mid-tier enterprise, getting your sales team working in harmony, and the horrors of beer rationing in Europe. - read more
 
Video
June 11th, 2018 | ChannelPro
Back from vacation, Rich is tanned, rested, and ready to talk with Erick about the forthcoming SolarWinds IPO, why MSPs should do internal quarterly business reviews, and why everyone who loves coffee will soon be lathering up with a new soap made from the stuff. - read more
 
Video
June 4th, 2018 | ChannelPro
Rich is on vacation yet still somehow on this week’s show discussing what’s ahead for GDPR, why MSPs should establish symbiotic business relationships with local vendors, and good news for the sleep deprived in his latest 5(ish) minute chat with Erick. - read more
 
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May 26th, 2018 | ChannelPro Weekly
Matt and Rich are joined this week by special guest and managed services consultant extraordinaire Manuel Palachuk to explore “agile service delivery” and its benefits for MSPs. That’s followed by discussions of today’s complex, sometimes confusing security product landscape, the possibility that GDPR might not be as big a problem for U.S.-based channel pros as we thought, and Lenovo’s new leadership team and future direction. - read more
 
Video
May 25th, 2018 | ChannelPro
Erick and Rich have Tech Data’s new Cisco ordering tool, the power of end-user satisfaction surveys, and the zombie apocalypse that struck Florida last week on their minds in their latest video gabfest. - read more
 
Video
May 21st, 2018 | Rich Freeman
Grab a seat as Rich and Erick dish on Lenovo's new leadership team, the reasons channel pros like you should make time for attending conferences, and the declining number of babies named Alexa. - read more
 
Video
May 15th, 2018 | Rich Freeman
Is your company a startup or an experienced market leader? What about your customers? The bigger the gap between you and your clients when it comes to maturity, the harder you’ll find it to grow. Find out why in this one-minute business tip from managed services guru Manuel Palachuk. - read more
 
Video
May 10th, 2018 | Rich Freeman
Another week, another Kaseya story for Erick and Rich to ponder before discussing the power of "question-based selling" techniques and new research that suggests the kind of web browser and smartphone you use could someday be more important than your FICO score in determining whether you get that loan you want. - read more
 
Video
May 4th, 2018 | ChannelPro
It’s the pirate edition of the 5 Minute Roundup! Though Rich is stowed away in a hotel conference room he’s not authorized to use (and stuck with bad Wi-Fi that leaves his video and audio out of sync), he and Erick still manage to discuss the Kaseya-Unitrends merger, how and why to ask for referrals instead of waiting for them, and a troubling phenomenon known as “Snapchat dysmorphia.” - read more
 

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