Erick and Rich discuss Kaseya’s revised auto-renewal policy, how to keep new managed service clients happy during onboarding, and an interesting job listing for anyone who likes the sound of sleeping for a living.
Erick and Rich discuss favorite insights from Service Leadership’s new industry profitability report, what makes for a good—and bad—statement of work, and how a 13-year-old on her way to medical school next year makes us all look like slackers.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
The SASE platform is designed to provide comprehensive SD-WAN, firewall-as-a-service, zero-trust network access, and secure web gateway functionality in the cloud, in the office, or on the device.
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The new and forthcoming offerings were announced on the same day as research showing widespread concern among IT decision-makers about the ability of their current solutions to keep data safe from mounting security threats.
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The new offering features two Lenovo ThinkSystem SE350 edge servers pre-loaded with an edge-optimized software suite from VMware that combines its vSphere, vSAN, and Tanzu products in one package.
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Called RiskResponder, the new tool is designed to give MSPs an intuitive, consistent way to act on an expanded list of security dangers that now includes invalid remote desktop connections and disabling local security tools like Microsoft Defender.
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The new tool draws on a workflow automation engine to help end users resolve support issues without assistance from a technician, saving them time while raising an MSP’s productivity.
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The new Arcserve N Series, which combines Arcserve’s own UDP platform with products from Nutanix and Sophos, is designed to meet a wide range of backup, business continuity, and disaster recovery needs through a single, all-in-one SKU.
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The new devices, which are the company’s first online double-conversion lithium-ion products, are smaller and lighter than units with lead acid batteries and have a longer lifespan, Eaton says, resulting in lower TCO despite higher upfront costs.
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Version 5.2 of the vendor’s flagship product, which arrived this week, lets MSPs collect, store, and view information about organizations, devices, networks, Active Directory implementations, and more.
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The first major upgrade of the product since its debut nearly 10 years ago, Intelligent Power Manager 2 is designed to make utilizing the system’s automated policy-based incident remediation functionality significantly simpler.
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The new WorkForce ST-C8090 comes with enough ink to print 19,500 mono pages or 14,800 color pages, as well as two free sets of refill bottles, resulting in a cost per page, Epson says, of just two cents per color ISO sheet.
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