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MSP360 Making Headway on Path from Backup Vendor to Managed Services Suite Maker: Page 2 of 2

The launch this month of the company’s Managed Remote Desktop solution and MSP University enablement platform are the latest steps toward building what CEO Brian Helwig (pictured) says will be “the number one MSP platform on the planet.” By Rich Freeman

MSP University is likely to play a role in the partner program MSP360 plans to introduce in the future. The closest equivalent to such an offering the company has at present is a volume-based licensing model.

“We don’t really have a gold, bronze, silver, if you want to call it that, or bronze, silver, gold kind of program. It’s just the more you consume, the more cost-effective it gets,” Helwig says.

That policy may be a contributing factor in the growth MSP360’s backup solution is recording. Active users of that system are up 22% in the last 12 months, and endpoints protected have increased by 11%. Helwig says the company signs over 400 new MSP partners per quarter.

To accommodate those rising numbers, MSP360 has doubled its U.S.-based technical support team in the last nine months, and staffed up its salesforce as well. According to Helwig, both groups continue to hire. 

MSP360 isn’t the only vendor moving past roots as a provider of one solution toward a future as a provider of many closely integrated systems, like industry heavyweights ConnectWise, Datto, Kaseya, and SolarWinds MSP. RMM vendor NinjaRMM, for example, recently introduced data protection software and announced plans to roll out a more extensive product suite. 

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