IT and Business Insights for SMB Solution Providers

Kaseya CEO on Datto: “We Want to Keep Everything That’s Great”: Page 2 of 2

In a keynote at Kaseya’s Connect IT event and conversation with ChannelPro today, Fred Voccola (pictured) said Datto partners will have access to all the same solutions after its pending acquisition closes, but with more integrations and lower prices. By Rich Freeman

Without describing specific post-acquisition plans, Voccola suggested that concerns among Datto partners about being forced into multi-year contracts, something many Kaseya partners have complained about, are misplaced. 

“We have very similar, if not the exact same, commercial policies,” he says. “We both do a standard three-year term contract. We both offer a one-year contract, and our three-year contracts are less expensive.” What distinguishes the two companies, he adds, is the size of the discount you get for committing to three years, which is far larger with Kaseya. 

“The price differences are massive, like 40% lower,” Voccola says. And that, he continues, is what led to complaints when the new pricing scheme went into effect. Partners, in many cases, had to choose between signing three-year contracts or paying higher rates.

“A lot of MSPs wanted the three-year price on a one-year commitment, and we just don’t do that,” Voccola says. “People got a little frustrated with us.” Kaseya is open, he continues, to changing its contract policies in the future.

“We will listen to anything if we can get better, and if we can figure out a mutually beneficial way to give better commercial terms, we will absolutely do it,” he says.

Voccola’s remarks about Datto followed a discussion of Kaseya’s master strategy: helping MSPs reduce vendor management burdens, boost technician productivity, get more value from the products they use, and stretch constrained IT budgets by providing them a comprehensive, tightly integrated, cost-effective platform with built-in artificial intelligence. Datto, he added, will strengthen Kaseya in all aspects of that mission.

“Datto makes us more Kaseya,” he said.

Datto could make Kaseya more Datto too, he added, in comments that alluded partly to the partner-first culture Datto users prize so highly. “Datto’s a great company. They have great products, great customer support. We want to take that into Kaseya. We want to learn from that,” Voccola said.

In particular, he told ChannelPro, Datto has “amazing cloud engineering capability” and “legendary” customer support. “That’s going to make the overall Kaseya support capability better,” Voccola said. 

Also at Connect IT today, Kaseya launched a new “intelligence engine” designed to help technicians discover underutilized product features, gaps in customer support, and new training opportunities, and also previewed a forthcoming release of its VSA remote monitoring and management solution that will support non-traditional endpoints like IoT devices and cloud applications in addition to PCs and servers.

ChannelPro SMB Magazine

Get an edge on the competition

With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.