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IT Glue Adds Integrations, Document Storage, and Training Resources: Page 2 of 2

Speaking at the vendor’s GlueCon partner event, vice president of product Luis Giraldo (pictured) said the documentation platform now collects data from Office 365 and Cisco Meraki deployments, and will soon support Auvik’s network management platform too. By Rich Freeman

According to Giraldo, IT Glue will add further integrations with software from Naverisk, Synchro MSP, RG System, FreshService, and LogMeIn within the next few weeks. “It just reinforces our play to be that centralized place for people to aggregate their data,” Giraldo says.

Other new features unveiled today include the ability to open Word, PowerPoint, and Visio attachments directly inside the IT Glue interface, even on devices that aren’t equipped with the relevant Office application. In the past, users had to download such files to a local workstation before viewing them.

“You can’t edit them in IT Glue but at least you can preview them,” Giraldo says.

GlueXDevelopers working in real time at GlueCon from within a glass box (pictured) are equipping the IT Glue platform with expanded support for third-party files as well. A new feature called Glue Files will allow users to upload virtually any kind of file to IT Glue for later reference without attaching them to a document.

“Our long-term view of this is to become a storage platform for everything,” Giraldo says.

Also announced during this morning’s keynote was a new flagging feature that lets users tag documents that require follow-up, are incomplete, or share other traits in common.

IT Glue bases its pricing on how many data sources a user connects with. Giraldo expects the new integrations added today to inspire at least some customers to upgrade to the solution’s enterprise edition, which supports unlimited sources.

To further inspire enterprise edition adoption, IT Glue is offering a promotion through Friday that allows users to both upgrade to enterprise and add 10 seats for $150 above whatever they’re paying now.

“In some cases, that amounts to a 70 percent discount,” Giraldo says.

A separate promotion allows users to purchase unlimited quantities of MyGlue, the password management solution for end users that IT Glue introduced in February, for $195 a month. Though the offer expires Friday, the price applies permanently.

Available for use now free of charge, IT Glue Academy offers online technical instruction. Technicians who complete required coursework can earn the IT Glue Certified Professional credential. Giraldo hopes the new certification will promote a greater sense of community among IT Glue users. Becoming certified could make technicians more employable as well, he adds.

“If they can demonstrate that they know the platform already, or they have the certification, they may become a more attractive candidate for that MSP as a result,” Giraldo says.

GlueCon 2018 concludes today. During yesterday’s general session, IT Glue CEO Chris Day and a panel of fellow CEOs from ConnectWise, Continuum, Datto Inc., and Kaseya Ltd. discussed the defining characteristics of best-in-class MSPs.

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