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Domotz Arms Network Management Solution with PSA Integration Feature: Page 2 of 2

Called webhooks, the recently launched technology allows MSPs to more easily generate automatic service tickets whenever the video cameras, smart bulbs, and other IoT systems supported by the Domotz platform experience a technical problem. By Rich Freeman

Thanks to its roots as a system for managing hardware other than desktops, laptops, and servers, according to Fowler, the Domotz solution is better suited than most of the tools MSPs use today for discovering and managing Internet of Things devices. That, he continues, makes it an ideal complement to RMM systems, most of which can’t see or support IoT hardware.

“They are much more tightly focused on the network and patch management of PCs,” Fowler says of RMM products. “As an IoT monitoring tool, we sit very well with respect to those other tools that are out there.”

Indeed, most MSP users of Domotz software will run it alongside their current RMM platform rather than as a replacement, according to Seth Rubenstein, the vendor’s partner engagement officer.

“Invariably, they’re going to want something that can see broadly and go deep in certain areas where maybe we don’t, but maybe we can augment those platforms,” he says.

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